The Workday analyst will provide systems administration (implementation, management and operational support) and technical expertise for assigned core HR Workday and HR SaaS systems, including configuring, operating, and maintaining systems.
The Workday Analyst will partner with internal stakeholder teams to provide technical research, system planning and improvement to enable continuing innovation within the infrastructure and technical services, perform troubleshooting and solving of complex system problems as they relate to assigned HR systems. The analyst will also execute vendor management responsibilities to ensure vendor performance and company requirements are met. Responsibilities:
Maintain, monitor and manage assigned HR systems, to include execution and/or oversight of vendors for the following: configuration of HR systems, reviewing and advising COE partners on vendor software releases and updates as needed to determine which features/functionality to deploy to the production environments.
Provide level-2 support for systems. Serve as an escalation point for specific assigned area of expertise, address technical support questions and issues from end-users, and independently provide solutions or collaborate with vendors to resolve issues. Perform troubleshooting and diagnosis for system failures. Recommend and implement fixes/improvements to prevent recurrence. Instruct users in the correct use of systems as needed.
Develop and implement systems administration operational processes, procedures, and associated documentation. Ensure that systems operating and related procedures adhere to standards, methodologies and policies, enabling the productivity and effectiveness of employees and vendor partners.
Perform daily system monitoring, verifying the integrity and availability of systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs. Ensure appropriate reaction and resolution to issues. Create, implement, and maintain monitoring and reporting processes (including ensuring appropriate updates, status reports, and usage/performance data is available on an ad hoc and regular basis).
Analyze, research, recommend and implement innovative approaches to system administration tasks with a focus on automation, error reduction and improvements to service. Regularly and proactively evaluate production issues to identify needs, issues or gaps and implement solutions to improve system performance. Required Qualifications:
Bachelor's Degree in Business, IS, Computer Science, or related field with experience.
3 to 5 years relevant experience in HRIS operations.
3-5+ years of increasingly complex and sophisticated systems administration experience with Core HR and HR Cloud-based systems, preferably Workday.
2-3+ years of problem/incident management and troubleshooting experience within a technology operations environment in HRIS setting.
3+ years of broad systems experience with several of the following HR Systems: Talent Management, Recruiting, Learning Management or other systems in core hcm.
Strong hands on experience with system configuration and integration monitoring/maintenance.
Proven ability to partner with internal stakeholder teams to understand strategy and translate business requirements into HR system design/configuration solutions. Preferred Qualifications:
Confident and comfortable taking the lead by establishing command and control during troubleshooting or recovery scenarios.
Strong communication and organizational skills with the ability to handle numerous projects simultaneously with great attention to detail, urgency, focus and discipline - to include coordinating the work others and ensuring outcomes meet expectations.
Strong analytical and problem solving skills, with proven ability to collect and present meaningful system statistics and other metrics.