• Location: England, Cheshire, Knutsford
  • Salary: £42000 - £55000 per annum
  • Technology: Sugar CRM Jobs
  • Job Type: Permanent
  • Date Posted: 19th Mar, 2019
  • Reference: DB19032019

CRM Technical Business Analyst - 90203093

Primary Location: UK-Cheshire-Knutsford

Job Type: Permanent/Regular


This role is part of the Salesforce Platform team within the Mortgages, Consumer & Business Lending, Business Banking, BFA, Salesforce CIO, part of my client's. Working across Transaction Cycles, They provides efficient operations and technology services to the UK business to help them deliver truly connected finance and improve the customer experience.

Your Role
  • Own and manage requirement related aspects of the change delivery life cycle from inception, solution design through to implementation and post implementation support
  • Work in-line with overall strategy across Technology delivery and Business operations change
  • Identify, quantify, plan and control all business design and analysis related activity on change projects
  • Develop and nurture relationships with key stakeholders
  • Manage multiple work streams of project activity

Essential Skills
  • Established Business Analysis skills - expert requirements gathering techniques and documenting Business Requirements Design and Functional specifications
  • Hands-on experience of mapping requirements/specifications to User stories for technology teams' consumption across large implementations (>10 components, project budgets > £1M)
  • Delivery oriented and demonstrate effective Governance, Decision-making and Problem Solving skills
  • Effective Stakeholder management and Leadership

Desirable Skills
  • Exposure to toolsets across Requirements documentation, Configuration Management and Quality assurance
  • Working experience of AGILE project methodology
  • Exposure to TDD/BDD methodologies, Business Automation solutions/ Workflow integration/ Rule Engines
  • Technical knowledge (e.g. SQL) will be a benefit to assist with data analysis

About Us

My client is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US. Their goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.

Risk and Control Objective

All my client's colleagues have to ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal procedures.