• Location: USA, Georgia, Atlanta
  • Salary: Up to US$120000 per annum
  • Technology: DevOps Jobs
  • Job Type: Permanent
  • Date Posted: 1st Oct, 2019
  • Reference: INVTML


Manage a team of Media Services / Audio Visual Engineers providing support and leadership. The team will focus on technologies and services in the AV area including but not limited to the following products; Polycom RealPresence, Crestron AV integration and control, Skype Room Systems, SurfaceHubs, general conference room technology

Key Responsibilities / Duties:
- Manage teams' resource, making sure time is planned to meet project demand
- Set, manage and review annual goals
- Coach and offer technical oversight where needed
- Be a contributor to the team strategy as part of the Enterprise Collaboration Leadership Team, ensuring the team strategy is in line with the client requirement.
- Ensure engineering standards are adhered to. This includes actively looking to continuously improve working practices to ensure the teams work as efficiently as possible.
- Supervise the day to day engineering activities of the team
- Regularly review the team's procedures and standards ensuring they are followed.
- Responsible for providing reports/updates on engineering activities, which would include, but not limited to, team metrics, project activates, support tickets
- Responsible for ensuring the smooth day to day running of engineering staff
- Provide first level of approval, ensuring that scope and estimations are correct and in a consistent manner for all project activities
- Identify the correct resources to be allocated to the right project activities
- Identify resourcing gaps and participate in recruitment of new team members
- Ensure that the ongoing needs of the team are matched by appropriate staff development
- This entails undertaking all associated people management activities including but not limited to conducting performance management reviews, regular 1-2-1's with direct reports, and regular team meetings
- Assist and support in the running of Enterprise Workplace and Collaboration's Architecture Board where required
- Assist and support with the engineering horizontal for adopting policies and standards across all infrastructure where required
- Adopt, promote and own principles for managing escalation for engineering for items such as, but not limited to, project activities and support tickets
- Provide coaching of engineers on long-term corrective action/prevention
- Be a leader in understanding training and development requirements for staff under management
- Adopt and apply a method that helps identify skills shortages (skills matrix)
- Successfully deputize in for engineering manager as required
- Facilitate the engagement of the correct engineering resources during any type of support escalation, Major Incident (SWAT), or Lean events and handling any project activity conflicts that may arise due to this engagement
- Ensure staff are creating and updating all required documentation for new, or upgrading existing systems

Qualifications - External
Work Experience / Knowledge:
- 7+ years in Unified Communications, Collaborative, or Media Services type technologies (preferably Media Services / AV management)
- Previous experience in a Financial Services, highly pressured environment, essential
- 3+ years team leader or equivalent experience
- Proven people management experience at the appropriate level
- Must possess an up-to-date understanding of all Infrastructure technologies and an excellent technical knowledge of Workplace & Collaboration Services with a clear focus on AV disciplines
- Experience with Polycom RealPresence or similar technologies
- Knowledge of integrated audio/video technologies such as Crestron ecosystems
- Skype for Business knowledge and experience is a plus

Skills / Other Personal Attributes Required:
- Must have exceptional ability to diagnose and solve problems while maintaining professionalism and courtesy
- Interpersonal skills necessary to effectively communicate and manage a variety of individuals at all technical levels
- Ability to demonstrate strong, dynamic supervisory skills
- Can demonstrate commitment to exceptional client service
- Excellent communication skills with the ability to understand and converse in English, verbally and in writing
- Can work with minimal supervision while adhering to client technical and operational procedures and policies
- The necessary interpersonal skills to effectively interact and communicate throughout the IT organization with individuals of varying technical abilities
- Self motivated, enthusiastic, approachable and people oriented

Formal Education: ( minimum requirement to perform job duties)
- Degree or equivalent experience.
- ITIL Foundation

License/Registration/Certification: ( minimum requirement to perform job duties)
- None

Working Conditions:
- Normal office environment with little exposure to noise, dust and temperatures
- The ability to lift, carry or otherwise move objects of up to 30 pounds is also necessary
- Normally works a regular schedule of hours, however hours may vary depending upon the project or assignment
- Hours may include evenings and/or weekends and may include 24 hours a day on call support by mobile device

Competency Requirements - Core:
- We are passionate about our clients' success
- Working together, we achieve more
- We believe in the continuous pursuit of performance excellence
- We earn trust by acting with integrity
- People are the foundation of our success

Competency Requirements - Leadership: ( Only include if managing staff)
- Makes sound decisions
- Motivates and engages
- Develops others
- Builds and executes realistic plans
- Shows drive and initiative
- Shows adaptability
- Earns credibility

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