• Location: USA, California, San Ramon
  • Salary: Negotiable
  • Technology: Java Jobs
  • Job Type: Permanent
  • Date Posted: 10th Oct, 2019
  • Reference: SanRamonHELPDESK

*** Please note that this client cannot sponsor or work C2C. ****

I have an elite client that is looking to hire a senior Manager for IT Services on a full time and permanent basis in San Ramon Area.

  • Supporting Executives/ proactively manage the technology team and ensure service levels are met 7x24.
  • Ability to plan, demonstrate the value and justify IT investment proposals
  • Identify problematic areas
  • Manage the processing of incoming requests to the Service Desk
  • Manage and support the IT end-user services
  • Assist in evaluating the current and proposed Help Desk and end-user systems and procedures.
  • Oversee the knowledge management repository and ensure top quality solutions are available to the staff
  • Conduct research on emerging products, services, protocols and standards
  • Train IT Services Professionals on evolving operational procedures and troubleshooting techniques
  • Manages the IT Services staff including consultation on performance evaluations, hiring and disciplinary responsibilities
  • Establish and maintain regular updates with management
  • Stay current with system information, changes and updates

  • Bachelor's Degree in Computer Science, Information Technology required
  • Experience as a hands-on as a Service Desk Manager managing a team of people in multiple locations
  • Management of system backups and restoration protocols
  • Perform troubleshooting analysis of servers, workstations and associated systems.
  • Monitoring of system performance and alerts management
  • Oversee software release management, manage user accounts, permissions, email, anti-virus, anti-spam, etc.
  • Ability to travel up to 20% as needed
  • diagnose and provide root-cause analysis as well as post-mortem
  • Project management skills preferred Endpoint Security, ISO Compliance , ITIL 4 Foundation, Mac experience, or SCCM

This position offers the change to work on exciting projects with cutting-edge technology along with a highly competitive salary and benefits package. If you are self-driven, detail oriented, and have excellent communication skills then please APPLY NOW or contact me at a.teetsel@frgconsulting.com to schedule a confidential discussion and receive some more information.

FRG Consulting is the global leader for niche IT recruitment, advertising more Technology jobs than any other agency. We deal with both Partners & End Users throughout North America. By specializing solely in placing niche IT candidates in the market I have built relationships with most of the key employers in North America and have an unrivalled understanding of where the best opportunities and Microsoft jobs are.

I understand the need for discretion and would welcome the opportunity to speak to any IT candidates that are considering a new career or job either now or in the future. Confidentiality is of course guaranteed. For information on the market and some of the opportunities that are available I can be contacted on
215 240 7357.