• Location: Spain
  • Salary: Negotiable
  • Technology: Vmware Jobs
  • Job Type: Permanent
  • Date Posted: 1st Feb, 2021
  • Reference: 63752

Deputy Operations and Support Manager - Global leader Vendor - Full Remote

Supply Chain & Manufacturing Global Leader is looking for a Deputy Operations and Support Manager to join their company.




Task:
  • Supervises the day-to-day operations of Support Desk team or the support activities.
  • Monitors client requests
  • To manage the escalation process, ensuring coordination of resolving parties, effective communication to stakeholders.
  • Ensure that appropriate procedures are in place and followeed
  • Observes technician interaction with customers to ensure excellent service delivery.
  • Identify areas of improvement.




Skills:
  • Experience using the ServiceNow platform
  • ITIL v3 practitioner professional qualifications
  • Defined and monitored against SLAs, OLAs and vendor support agreements
  • Knowledge of ITSM systems
  • English language




We offer:
  • 100% remote work (always)
  • Training
  • International team
  • Latest tech
  • Flexibility