• Location: USA, District of Columbia, Washington
  • Salary: Up to US$145 per annum
  • Technology: Oracle Jobs
  • Job Type: Permanent
  • Date Posted: 16th Feb, 2021
  • Reference: Help Desk - DC


Lead Oracle Help Desk Support | Washington, D.C. |$140K

The Company

We modernize our client's business and core environments to leverage technology innovations around Cloud, Digital, Mobility and Social Collaboration. We help our clients address digital transformation by designing modern applications and industry specific solutions to deliver outcomes that improve flexibility, scalability and cost management.



Role / Responsibilities
  • Assist the Government in developing user operating guidance to all employees, remote access users, contractors, vendors, and any other party who is authorized to access the Government system.
  • Perform the documented procedures necessary for effective and efficient operations.
  • You will be inclusive of all users functional and technical issues
  • Triage, develop and capture all Government issues via a new trouble ticket tracking methodology in order to resolve issues related to user error.




Qualifications
  • S. Citizenship required
  • DoD interim Secret clearance or higher
  • Experience working in a Government Help Desk environment
  • Experience with Oracle based federal financial systems
  • Demonstrated ability to work independently with minimal supervision
  • Ability to learn new concepts, ideas, and technologies
  • Ability to work in a team environment
  • Strong communication skills and attention to detail


Ready to Apply?

Contact me for further information about this position. a.fenimore@frgconsulting.com | 813-437-6973 ______________________________________________________________________________

FRG Consulting is the global leader for niche IT recruitment, advertising more Technology jobs than any other agency. We deal with both Partners & End Users throughout North America. By specializing solely in placing niche IT candidates in the market I have built relationships with most of the key employers in

North America and have an unrivalled understanding of where the best opportunities and Tech jobs are. I understand the need for discretion and would welcome the opportunity to speak to any IT candidates that are considering a new career or job either now or in the future. Confidentiality is, of course, guaranteed. I can be contacted for information on the IT market and some of the opportunities that are available

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