• Location: England, London
  • Salary: £40000 - £50000 per annum
  • Technology: Google Cloud Jobs
  • Job Type: Permanent
  • Date Posted: 9th Mar, 2021
  • Reference: ITSUP


Job Description

I am working with a hugely exciting and fast growing household name who are seeking a motivated IT Support Engineer providing onsite or remote support to all our markets.

What you will be doing
  • Providing support to end-users
  • Troubleshooting and resolving front line issues and queries
  • Logging incidents, service requests, changes and problem tickets in our support platform (Zendesk) and escalating where necessary
  • Ensuring timely resolution of requests in line with Service Level Agreements (SLA)
  • Creating / updating training material, quick tip sheets and other documentation
  • Coordinate asset and inventory management, including checks and audits, always according to our standards and processes


What you will be good at
  • As an IT Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT infrastructure systems
  • Attention-to-detail: you're conscientious in developing clear and concise documentation
  • Some knowledge of enterprise-level IT systems and services (GSuite and Chromebook support experience desirable)
  • Experience in coordination of issue resolution to agreed service levels and targets
  • Self-organised and prioritise workload


Requirements
  • Strong analytical skills with a progressive flair for problem solving and a tactful ability to operate autonomously in most situations, to successfully handle multiple conflicting priorities
  • You possess a demonstrable willingness to learn and apply new technology
  • Previous experience in a similar support role
  • A level of flexibility; with possible weekly changes in shift patterns
  • Experience using Zendesk, Google Workspace, Chromebooks and Mac's
  • A natural interest in putting forward new ideas to improve processes
  • A desire to develop your career at pace, and the commitment to excellence that this requires

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