• Location: Sweden, Stockholm
  • Salary: kr50000 - kr58000 per month
  • Technology: Google Cloud Jobs
  • Job Type: Permanent
  • Date Posted: 27th Apr, 2021
  • Reference: Gen27022021

Contact Center Platform Leader - Genesys Pure Cloud

We are currently working with a Leading Household Appliance Manufacture, who is looking for an experienced Genesys Specialist, to join a creative and exhilarating journey of expansion within a growing segment of the company.

Role & Responsibilities
  • As a contact centre platform lead you will be the platforms (Genesys Pure Cloud & Google Dialogflow) owner of the omni-channel agent desktop solution
  • You will play an important role in creating the high-level design artefacts
  • You will also deliver high quality code, configurations and documents deliverables during all phases of software development flow
  • You will manage and lead Genesys pure cloud & Google Dialogflow engineers (external and in the future also internal)

Skills & Qualifications
  • Minimum of 4-5 years experience working on Genesys systems
  • Solid hands on experience with integrations between Genesys pure cloud and Conversational AI platform (Preferably on Google Dialog Flow)
  • Experience with managing Genesys pure cloud platform from performance optimization, troubleshooting and cross-platform maintenance perspective

  • Utilising the newest technologies and always looking for continuous improvement.
  • Great working culture
  • The ability to travel across Europe to visit not only alternative offices but clients.

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