We are looking for a seasoned ServiceNow Engineer
with functional and technical expertise of the ServiceNow platform and associated business processes and integrations. Responsible for designing, developing, configuring, supporting and improving our ServiceNow platform and for providing technical guidance to ensure solutions are efficient and scalable. Will play a key role in the execution of our ServiceNow roadmap. Must be self-motivated and able to adapt to new technologies and shifting priorities in a dynamic environment.
Our ServiceNow Engineer acts independently or as a member of a project team responsible for providing technical guidance or consulting on complex projects. Position utilizes a combination of professional, business and technical systems knowledge and skills. Essential Functions
Lead or participate in all aspects of the ServiceNow software development life cycle: Analysis, Design, Development, Quality Assurance, Deployment, Training and Operational Support.
Creation of system documentation for software development and quality assurance processes.
Configuration, integration, custom development and other hands-on technical activities related to the ServiceNow platform.
Design, build and configure scalable solutions with a clear understanding of dependencies, connections and risks.
Influence solution design and approach to minimize customizations and technical debt.
Develop new and support existing integrations with other applications and 3rd party tools.
Proactively identify system deficiencies and recommend solutions.
Management of technical projects.
Configuration management and CMDB support.
Business intelligence analysis and reporting.
Level 3 support for escalated issues.
Continuous improvement. Stay abreast of ServiceNow latest features and functionality.
Assist with story writing, grooming and level of effort estimation.
Develop and maintain knowledge, technical and process documentation, as needed.
Build relationships across the organization and with external partners.
Collaborate with other Technology teams and internal clients to create new functionality, and to troubleshoot and resolve reported problems.
Manage vendor relationships and mentor other team members.
Other activities as assigned.
ServiceNow Advanced System Administration
Education & Experience/Licenses & Certification
ServiceNow Application Development
Strong working knowledge of ServiceNow Now Platform core capabilities such as CMDB, Workflows, Reporting, Service Catalog, Service Portal, etc.
Working knowledge of ServiceNow applications such as ITSM, ITOM, ITBM and/or SecOps.
Working knowledge of ServiceNow Automated Testing Framework (ATF)
Advanced experience configuring and scripting business rules, client scripts, UI policies, UI actions, script includes, notification events, ACLs, workflow activities, etc.
ServiceNow Configuration Management (CMDB) experience
ServiceNow Discovery and Service Mapping experience preferred
Experience with database design schemas and data modeling
Experience integrating ServiceNow with internal and external systems (REST, SOAP, JSON/XML, Integration Hub, etc.)
Experience working in and managing multiple update sets and coordinating their promotion throughout multiple instances.
Ongoing knowledge of ServiceNow latest features and best practices.
Thorough understanding of the ITSM/ ITIL framework
Strong oral and written communication skills
Advanced analytical skills to guide critical systems development to meet business needs
Working knowledge of Agile-based methodologies (such as Scrum).
Must be comfortable working in a fast paced environment
Ability to manage multiple, concurrent projects, activities and tasks under time constraints
Ability to work independently or as a member of a team
Strong customer centric orientation with the ability to work effectively with diverse teams
Self-starter with strong technical skills and ability to learn new technologies quickly
Ability to coordinate cross-functional teams towards task completion.
Ability to translate technical specifications into business requirements and vice-versa
Ability to perform duties with limited supervision
5+ years applied technical experience or a combination of equivalent education and experience
3+ years of ServiceNow development, configuration and administration experience.
ServiceNow System Administration Certification strongly preferred
ServiceNow Application Developer Certification a plus
ITIL Foundations Certification a plus
Technical consulting experience a plus