My client is an award winning provider of integrated technology solutions.They are looking to add a young driven IT service Technician to the team, to help provide technical assistance to external customers and internal clients on computer systems and fundamental infrastructure assets by responding to questions and requests with a timely solution. The client wants to add someone familiar or open to learn the technologies being supported like CISCO, Windows Server, PC & Mac etc. (New graduates and 1 to 2 years experience encouraged)
Some day to day duties include:
- First point of contact for phone/email support for MSP customers as well as internal Premier Logitech employees
- Work with customer through our help desk system to remote log in to help troubleshoot and fix issues when not on-site
- Work on-site at designated customer location(s) to assist in Level 1 and some Level 2 support for internal issues
- Create/update help desk ticketing system including logging of all tickets.
Once you apply feel free to contact me or wait to be contacted. If you contact me directly send your most updated resume and a good time you are available for a call.