Ref: 1234- 4/13

IT Program Manager - Chicago, IL

USA, Illinois

Job description

IT Program Manager - Chicago, IL

1234- 4/13



Job Title: Program Manager Project Coordinator

Job Type: Full-Time Direct Hire

Location: Chicago, IL

Salary: Open



Summary:

Our client is a subsidiary of Google looking to add a Program Manager with experience in project management, IT support, and basic front-end development to join their Technical Support team. The Job will currently be Fully-Remote until Google locates an office, then will transfer to a hybrid role.



Job Description:

· Provide end-to-end project coordination in collaboration with gTech Knowledge team for cross functional teams across new content launches, user migrations and turn-downs

· Partner with Project Managers to determine training needs for gTech Knowledge training deployment across a Learning Management System, be a subject matter expert for gTech Knowledge cross-functional partnership and help drive partnerships across Google

· Work with global process owners to help drive standardization and change management of gTech Knowledge's scoping process. Communicate process changes to impacted team members

· Send out routine communications about the overall project/program status for the various stakeholder groups, both internally and externally with key partners

· Work cross-functionally with teams within gKIT to ensure critical paths are on track

· Assist System Admins, Technical Leads and peers with allocation planning, track deliverables and task completion and follow up on action items

· Track project performance, specifically to analyze the successful completion of short- and long-term goals

· Troubleshoot and provide both short and long-term solutions to production bugs

· Create and manage campaigns by obtaining necessary launch approvals for emails

· Coordinate regularly with multiple stakeholders to support the production process

· Review coded email proofs and validate against stakeholder direction, docs, and/or sample.

Minimum Requirements:

· Overall 5+ years experience in project management roles, coordinating projects across multiple organizations/global functional teams, working with complex stakeholders on project plan creation, estimation, business process mapping, flow charts and diagrams

· Basic knowledge of programming languages and troubleshooting. Including HTML, JavaScript and CSS