Ref: 1234- 5/19

SQL Developer - NYC, NY

USA, New York

Job description

SQL Developer - NYC, NY

1234- 5/19

Job Title: SQL Developer

Job Type: Full-Time Direct Hire (In Office Role)

Location: NYC, NY (Financial District)

Salary: $115,000

Job Description:

  • Take ownership of incidents and requests, working directly with customers to investigate and resolve technical issues arising from their use of the service.
  • Ensure incident details are accurately captured and updated during the incident lifecycle so a complete history of incidents and actions taken is maintained.
  • Prioritise incidents and requests to ensure service targets and SLAs are met and a high quality of support service is maintained.
  • Liaise / escalate with internal teams (e.g. Development, SRE, Delivery, Service Management) as necessary to ensure incident investigation and resolution is effective and efficient.
  • Build and maintain a thorough understanding of the Xceptor application, how it is deployed and how customers use Xceptor's software and services.
  • Work within the systems and procedures laid down to ensure successful delivery of Xceptor support across a growing customer base, ensuring service integrity is maintained.
  • Reproduce issues and maintain support environments and configurations so in-depth analysis can be provided for effective resolution.
  • Contribute to and improve Xceptor's knowledge systems, through authoring and maintaining knowledge collateral, including trouble-shooting and how-do-I guides.
  • Assist with unexpected events or failures which limit customer(s) use of Xceptor, working to rapidly restore services and effectively communicating to the customer to maintain their confidence.
  • Monitor application and infrastructure services through tools provided; perform application / infrastructure system checks with the aim of identifying and resolving issues before they impact customers.
  • Investigate and diagnose issues arising with the Azure resources used to deliver the service, taking action or escalating where necessary.
  • Participate in shift patterns as part of Xceptor's global support service.

  • Strong technical skills (SQL/C# environment ideal) i.e., writing complex SQL queries and reading C#.
  • A solid understanding of web technologies, ideally with .NET and/or SQL Server experience.
  • Experience of working with or administering Azure resources (WebApp, SQL databases) is desirable, but not essential.