Ref: 20220519_1

Regional Service Delivery Manager


Job description

Regional Service Delivery Manager


Title: Regional Service Delivery Manager | 2 years Direct Contract | End User

This position is a stakeholder facing role, oversees a number of key functions within the Service Delivery Operations on regional level at client office in Singapore and to ensure that Service Support and Service Delivery processes are in place to meet client's retail business needs and expectations.

  • Proactive approach to bring the customer's Regional Service Desk services to next generation level;
  • Strong sense of current and future technology, for the continuous Service Desk model optimization;
  • Oversee a supporting team including Regional Service Desk in Malaysia, in-country SDMs and dedicated onsite engineers at client sites in APAC region;

  • Experienced Service Management professional;
  • Excellent communication and interpersonal skills;
  • Good knowledge of ITIL disciplines;
  • Willingness to support and mentor junior staff;
  • Able to work under pressure and meet deadlines;
  • Self-motivation and able to take responsibility.
  • This role is open to Singaporean and Singapore PR

FRG Technology Consulting is the specialised delivery arm of Frank Recruitment Group - the global niche IT recruitment specialists. We focus on quick delivery to our Key Clients on roles that are traditionally that little bit more difficult to fill. We've established an exceptional reputation for delivering the very best professionals to our customers. By focusing solely on the niche IT field, our consultants are genuine experts, meaning they not only fully understand the market, but have built solid relationships with the widest range of vendors, customers and specialists looking to progress their career.

We've worked hard to build a reputation for delivering only the very best professionals to our customers. Our top-level service has assisted vendor channel partners, global manufacturing businesses and SMEs attract and retain the right people for their business.

EA License Number: 11C3017

EA Personnel Number: R21100713