Application Support Specialist
Job Title: Application Support Specialist Location: Pilsen, The Czech Republic About: My client is a leading technology company that specializes in delivering innovative software solutions to businesses across Europe. With a track record of excellence spanning over a decade, we have established ourselves as a trusted partner for organizations seeking to streamline their operations and enhance their competitive advantage through cutting-edge software. Position Overview: We are currently seeking an experienced and dedicated Application Support Specialist to join our dynamic team. As an Application Support Specialist you will play a crucial role in ensuring the smooth operation of our software applications and providing exceptional support to our clients. You will have the opportunity to work with a diverse portfolio of software products, collaborate with cross-functional teams, and contribute to our clients' success. Key Responsibilities:
- Provide technical support to clients via phone, email, or chat, addressing inquiries and resolving issues related to applications.
- Diagnose and troubleshoot software problems, working closely with clients to identify and resolve technical issues in a timely manner.
- Collaborate with the development and quality assurance teams to escalate and resolve complex technical issues.
- Document and maintain support procedures, knowledge base articles, and FAQs to assist clients in finding solutions to common problems.
- Assist in the testing and validation of software updates and enhancements.
- Contribute to continuous improvement initiatives by providing feedback on product usability and client needs.
- Provide training and guidance to clients on using applications effectively.
- Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
- Proven experience in application support or a similar technical support role.
- Strong problem-solving and analytical skills.
- Excellent communication skills, both written and verbal.
- Customer-focused with a passion for delivering exceptional support.
- Ability to work independently and collaboratively in a fast-paced environment.
- Familiarity with software development and database concepts is a plus.
If you are a motivated and dedicated individual with a passion for technology and helping clients succeed, I invite you to join the team there. Take the next step in your career and become a valuable part of our mission to transform businesses through innovative software solutions.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A supportive and inclusive work environment that values teamwork and innovation.
- Exciting projects with diverse clients across different industries.
- Cutting-edge technology and tools to support your work.
- A commitment to work-life balance and employee well-being.