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Ref: 26/9/23DB

Application Support Specialist

Czech Republic

Job description

Application Support Specialist

26/9/23DB



Job Title: Application Support Specialist

Location: Pilsen, The Czech Republic



About:

My client is a leading technology company that specializes in delivering innovative software solutions to businesses across Europe. With a track record of excellence spanning over a decade, we have established ourselves as a trusted partner for organizations seeking to streamline their operations and enhance their competitive advantage through cutting-edge software.



Position Overview:

We are currently seeking an experienced and dedicated Application Support Specialist to join our dynamic team. As an Application Support Specialist you will play a crucial role in ensuring the smooth operation of our software applications and providing exceptional support to our clients. You will have the opportunity to work with a diverse portfolio of software products, collaborate with cross-functional teams, and contribute to our clients' success.



Key Responsibilities:
  • Provide technical support to clients via phone, email, or chat, addressing inquiries and resolving issues related to applications.
  • Diagnose and troubleshoot software problems, working closely with clients to identify and resolve technical issues in a timely manner.
  • Collaborate with the development and quality assurance teams to escalate and resolve complex technical issues.
  • Document and maintain support procedures, knowledge base articles, and FAQs to assist clients in finding solutions to common problems.
  • Assist in the testing and validation of software updates and enhancements.
  • Contribute to continuous improvement initiatives by providing feedback on product usability and client needs.
  • Provide training and guidance to clients on using applications effectively.


Qualifications:
  • Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
  • Proven experience in application support or a similar technical support role.
  • Strong problem-solving and analytical skills.
  • Excellent communication skills, both written and verbal.
  • Customer-focused with a passion for delivering exceptional support.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Familiarity with software development and database concepts is a plus.




Why:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A supportive and inclusive work environment that values teamwork and innovation.
  • Exciting projects with diverse clients across different industries.
  • Cutting-edge technology and tools to support your work.
  • A commitment to work-life balance and employee well-being.




If you are a motivated and dedicated individual with a passion for technology and helping clients succeed, I invite you to join the team there. Take the next step in your career and become a valuable part of our mission to transform businesses through innovative software solutions.

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