Ref: AS1567

IT Business Partner

USA, New York

Job description

IT Business Partner


Job Description:

EXPECTATIONS EXCELLENCE: Serves as a role model to others as the embodiment of excellence. Takes ownership of assignments and personal pride in producing work that exceeds expectations

COMMITMENT TO PROGRESS: In an effort to contribute more to the Company, actively seeks out opportunities to expand skill set and knowledge through formal and informal learning opportunities. Looks for opportunities to share knowledge and skills with others Actively looks for opportunities to make improvements that will benefit the whole and further the Company's progress. Approaches problems with critical thinking. Thinks independently Actively strives to improve efficiencies and presents ideas to increase productivity

Some Roles & Responsibilities Include:
  • Ensures an ongoing alignment with the IT Department and remote site Management regarding the effectiveness of the current IT Solutions.
  • Facilitates an ongoing conversation with the Business Process owners and the IT department about the status of ongoing initiatives.
  • Drives the alignment of the Core Model with our local business process.
  • Understands new opportunities for existing IT Solutions in our remote facilities and aligns the IT management team on these opportunities.
  • Ensures that end users receive the technical support, guidance, and troubleshooting support necessary to fulfill the duties of their roles.
  • Ensures that software issues and other system functionality challenges are escalated appropriately in a timely and effective way.
  • Ensures that end users can effectively and efficiently utilize IT tools.
  • Ensures best results through collaboration with colleagues.
  • Ensures that IT issues are addressed promptly and professionally with minimum interruption to business processes.

Looking for Skills and Experience with:
  • Customer service
  • Business Process Analysis
  • Communication skills
  • Technical diagnostic skills
  • Streamline IT processes
  • Microsoft, Windows OS family
  • Microsoft Office products
  • Database basic troubleshooting