Dynamics CRM Functional Consultant

USA, Florida

  • Negotiable
  • Business Analysts Role
  • Skills: Dynamics CRM, Dynamics CRM Functional Consultant, Business Analysis, Microsoft D365, Gathering requirements
  • Level: Mid-level

Job description

Dynamics CRM Functional Consultant


Job Title: Dynamics CRM Functional Consultant

Job Type: Full Time

Location: Remote (30% Travel)

Salary: 140-170k

Job Description:

  • Setup and configure the D365 solution
  • Reviewing business needs, researching potential solutions, and providing solid process and technical recommendations
  • Identify and link functional and technical requirements to deliver an end-to-end solution
  • Meet with the business users and gather application requirements, use cases, user stories and develop strategies to meet those needs.
  • Document the business requirements, review them with the business and technology teams and obtain customer acceptance for the same.
  • Gather business information from multiple sources, perform analysis and provide consolidated analysis.
  • Use the Agile Way of Working to deliver the business requirements
  • Coordinate with development team to provide better understanding of the business user's need and help resolve any queries related to the requirements.
  • Help prioritize requirements and create mock-ups
  • Work with business users to develop acceptance criteria for the test cases and test scenarios

  • Microsoft D365 implementation and Azure integration experience
  • Certification in Microsoft Dynamics D365
  • Experience must include creating requirement specifications based on Architecture/Design/Detailing of Processes
  • In-depth functional knowledge of Microsoft Dynamics 365 CRM
  • Ability to communicate technical aspects to non-technical shareholders
  • Logical thinking skills and methodical approach to work

Other desired qualifications:
  • Business Analysis/Business process consulting
  • Gathering 'as is' functional design specifications
  • Developing 'to be' functional design specifications
  • Gap analysis
  • Developing technical design specifications
  • Performing and/or managing conference room pilots
  • Performing staff & user training
  • Writing technical and user documentation
  • Excellent communication, planning and organization skills
  • Strong customer relationship skills
  • High level of initiative and accountability for deliverables and deadlines
  • Agile experience is a plus