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&lt;img src=https://counter.adcourier.com/Uy5MYWkuOTc5NTcuOTk2NEBuaWdlbGZyYW5rLmFwbGl0cmFrLmNvbQ.gif&gt;&lt;br&gt;&lt;br&gt;&lt;span style="font-size: 10pt;"&gt;Our client is seeking a friendly and motivated individual to join their Digital team with 20+ member as a Software Application Support Specialist. As a Software Application Support Specialist, you will play a critical role in providing technical assistance to our clients in the information technology and services industry. You will be responsible for troubleshooting and resolving application-related issues, ensuring our clients can maximize the benefits of our software solutions.&lt;/span&gt;&lt;h3&gt;&lt;span style="font-size: 10pt;"&gt;Responsibilities&lt;/span&gt;&lt;/h3&gt;&lt;ul&gt;&lt;li&gt;&lt;span style="font-size: 10pt;"&gt;Investigate and diagnose software problems and identify root causes&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style="font-size: 10pt;"&gt;Collaborate with cross-functional teams to escalate and track issues that require further attention or resolution&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style="font-size: 10pt;"&gt;Maintain accurate records of client interactions and resolutions in our support ticketing system.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style="font-size: 10pt;"&gt;Develop and maintain a deep understanding of our software applications to effectively troubleshoot and support our clients.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span style="font-size: 10pt;"&gt;Participate in ongoing training programs to stay up to date with the latest features and enhancements of our software solutions.&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;br&gt;&lt;br&gt;&lt;span style="font-size: 10pt;"&gt;Requirements&lt;/span&gt;&lt;div&gt;&lt;ul&gt;&lt;li&gt;&lt;br&gt;&lt;br&gt;&lt;span style="font-size: 10pt;"&gt;Bachelor's degree in computer science, information technology, or a related field.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;br&gt;&lt;br&gt;&lt;span style="font-size: 10pt;"&gt;Proven experience in providing technical support for software applications in a professional setting.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;br&gt;&lt;br&gt;&lt;span style="font-size: 10pt;"&gt;Strong problem-solving skills and the ability to diagnose and resolve complex technical issues.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;br&gt;&lt;br&gt;&lt;span style="font-size: 10pt;"&gt;Experience with database management systems, such as MySQL etc.&lt;/span&gt;&lt;br&gt;&lt;br&gt;&lt;span style="font-size: 10pt;"&gt;Excellent problem-solving and analytical skills, with a keen attention to detail&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;br&gt;&lt;br&gt;&lt;span style="font-size: 10pt;"&gt;Proficiency in troubleshooting software applications, including but not limited to software configuration, database inquiries, and log analysis.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;br&gt;&lt;br&gt;&lt;span style="font-size: 10pt;"&gt;Knowledge of SQL and relational databases.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;br&gt;&lt;br&gt;&lt;span style="font-size: 10pt;"&gt;Familiarity with software development life cycle and software testing methodologies.&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;br&gt;&lt;br&gt; &lt;br&gt;&lt;br&gt;&lt;span style="font-size: 10pt;"&gt;The company has great reputation and offers a permanent position to the suitable candidate. This will be a great opportunity for you if you are looking for a good career path in the IT industry. If you are interested and qualified, send your CV in word format to Sandy, s.lai@frgconsulting.com or call me at +852 5803 0011 to discuss further.&lt;/span&gt;&lt;/div&gt;

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