A Tenth Revolution Group Company

Ref: FTC-SL 11162023

Software Application Support

Hong Kong

  • Negotiable
  • Support Role
  • Skills: Application support, pos, web, mobile, retail, software support, development, entry level
  • Level: Junior

Job description

Software Application Support

FTC-SL 11162023

Our client is seeking a friendly and motivated individual to join their Digital team with 20+ member as a Software Application Support Specialist. As a Software Application Support Specialist, you will play a critical role in providing technical assistance to our clients in the information technology and services industry. You will be responsible for troubleshooting and resolving application-related issues, ensuring our clients can maximize the benefits of our software solutions.


  • Investigate and diagnose software problems and identify root causes
  • Collaborate with cross-functional teams to escalate and track issues that require further attention or resolution
  • Maintain accurate records of client interactions and resolutions in our support ticketing system.
  • Develop and maintain a deep understanding of our software applications to effectively troubleshoot and support our clients.
  • Participate in ongoing training programs to stay up to date with the latest features and enhancements of our software solutions.


  • Bachelor's degree in computer science, information technology, or a related field.

  • Proven experience in providing technical support for software applications in a professional setting.

  • Strong problem-solving skills and the ability to diagnose and resolve complex technical issues.

  • Experience with database management systems, such as MySQL etc.

    Excellent problem-solving and analytical skills, with a keen attention to detail

  • Proficiency in troubleshooting software applications, including but not limited to software configuration, database inquiries, and log analysis.

  • Knowledge of SQL and relational databases.

  • Familiarity with software development life cycle and software testing methodologies.

The company has great reputation and offers a permanent position to the suitable candidate. This will be a great opportunity for you if you are looking for a good career path in the IT industry. If you are interested and qualified, send your CV in word format to Sandy, s.lai@frgconsulting.com or call me at +852 5803 0011 to discuss further.