Software Application Support
Our client is seeking a friendly and motivated individual to join their Digital team with 20+ member as a Software Application Support Specialist. As a Software Application Support Specialist, you will play a critical role in providing technical assistance to our clients in the information technology and services industry. You will be responsible for troubleshooting and resolving application-related issues, ensuring our clients can maximize the benefits of our software solutions.
- Investigate and diagnose software problems and identify root causes
- Collaborate with cross-functional teams to escalate and track issues that require further attention or resolution
- Maintain accurate records of client interactions and resolutions in our support ticketing system.
- Develop and maintain a deep understanding of our software applications to effectively troubleshoot and support our clients.
- Participate in ongoing training programs to stay up to date with the latest features and enhancements of our software solutions.
The company has great reputation and offers a permanent position to the suitable candidate. This will be a great opportunity for you if you are looking for a good career path in the IT industry. If you are interested and qualified, send your CV in word format to Sandy, email@example.com or call me at +852 5803 0011 to discuss further.
Bachelor's degree in computer science, information technology, or a related field.
Proven experience in providing technical support for software applications in a professional setting.
Strong problem-solving skills and the ability to diagnose and resolve complex technical issues.
Experience with database management systems, such as MySQL etc.
Excellent problem-solving and analytical skills, with a keen attention to detail
Proficiency in troubleshooting software applications, including but not limited to software configuration, database inquiries, and log analysis.
Knowledge of SQL and relational databases.
Familiarity with software development life cycle and software testing methodologies.