Ref: FTCBK2022AUG01

IT Service and Operation Lead

Hong Kong

Job description

IT Service and Operation Lead


Job Highlights
  • ITSM, IT Service
  • 19 AL + Extended Medical Benefits
  • Double pay * 13 months + bonus

Job Description

Company Overview

My client is looking to hire an IT Service and Operations Lead in Hong Kong.
This is a sizable enterprise, in-house role and you will be working in one of the industrial leading company in Hong Kong.
Attractive salary and fringe benefits will be offered to the successful candidates!

  • This role is reporting to Asisstant Manager (IT Services) and IT Manager (Infrastructure and Operations)
  • Lead a team of in house and vendor engineer to achieve best practie of ITIL in performing operations and daily IT support.
  • Improve and emulate the IT systems in terms of it's reliability and overlook overall IT service delivery
  • Incident management and solution proposal
  • Manage service transition of the implementation of major projects and ensure proper support model is in place before production implementation
  • Responsible for the change management process to ensure system changes and the required documentation are duly reviewed and approved before implementation
  • Coordinate within Infrastructure and Operations to perform capacity planning and reporting
  • To manage the delivery of infrastructure projects and rollout of infrastructure services to business users
  • Work with various IT teams and line of businesses to establish the Disaster Recovery requirements and the Disaster Recovery Plan for critical IT systems
  • Support the development of the IT response for BCP (business continuity planning)

  • Experienced in ITSM and familiar in ITIL framework
  • Degree in IT and equivalent
  • Possess relevant professional qualifications such as ITIL will be a plus but not necessary
  • Track record of experience in working with regional teams is preferable
  • Good knowledge of infrastructure operation best practices and concepts
  • Strong analytical and problem solving skills with the ability to learn quickly and work under pressure
  • Good communication skill in English and Mandarin is a plus
  • At least 8 years of IT working experience with 5 years of leading experience


This is a right job for you if you're ambitious and looking for a good career path in IT industry. Stable working environment and permanent position. If you are interested and qualified, send your resume to or call +852 3018 0304 for discussion.