Ref: FTCHKBK227001

IT Services Manager

Hong Kong

  • 50000 to 70000 HKD
  • Manager Role
  • Skills: Infrastructure
  • Level: Senior

Job description

IT Services Manager

FTCHKBK227001



IT Services Manager
Our client is a top logistics company in Hong Kong. We are looking for an IT Services Manager to overlook and lead the IT service desk and customer services unit in HK. This role is reporting to the Head of Infrastructure.

Responsibilities
  • Manage IT service desk and ensure daily smooth IT service operations for end users and 24/7 warehouse operations
  • Lead and manage in house subordinates and vendor for service delivery as such:


1. Level 1 user support
2. IT hardware/software set up, configuration, troubleshooting and maintenance]
3. Desktop support
4. Printer support
5. MDM devices
6. Windows services support (M365, teams etc)
  • In charge for service desk related projects and coordinate with IT teams and vendors to facilitate the project roll out.
  • Improve the SLA by developing and proposing new ideas and acquiring new digital technologies to the daily operations.
  • Work closely with other IT teams and BU to achieve project goals
  • Opex and Capex planning


Requirements
  • Tertiary education in IT related field
  • Candidate with professional certification such as ITIL, PMP will have advantages.
  • Experience working with MNC or regional/global setting is an advantage.
  • Minimum 7 years of experience in IT services experience and at least 3 years in managerial position (candidate with big scale projects and complex enterprise experience is highly preferable and please include your relevant experience as such in your CV)
  • Proficiency in Cantonese, Mandarin and English to liaise with different market needs.
  • Strong leadership, analytical and problem solving skill.
  • Able to work under and deliver under pressure.
  • Immediate availability is preferred
  • Candidate with less experience will be considered as Assistant Manager - IT Services


If this outstanding opportunity sounds like your next career move, please click the following "Apply Now" button. Any enquirers please reach me at +852 3018 0304 or direct application by sending email to b.kit@frgconsulting.com