newRef: GA616216

Gainsight Administrator

USA, Utah

Job description

Gainsight Administrator

GA616216



Gainsight Admin -



DESCRIPTION

This position is responsible for Gainsight planning, configuration, training, reporting, and ongoing support for the Gainsight platform. Coordinates with customer success, operations, and development teams to determine requirements, develop project plans, and drive Gainsight enhancement. Acts as the lead resource managing requests, troubleshooting, and driving advancement and adoption of Gainsight. This position will be responsible for ensuring that the Salesforce data being used by Gainsight is accurate and will work with key stakeholders to optimize the processes that have an impact on Gainsight.



JOB DUTIES AND RESPONSIBILITIES
  • Proactively researches capabilities and develops platform enhancements
  • Ensures a high level of data integrity and develops reports and dashboards
  • Continuously improve processes that feed Gainsight
  • Trains end users on new Gainsight processes, features, functionality
  • Creates documentation on custom items, integrations and data sources, field mapping, etc
  • Maintains platform functionality, troubleshoots, and responds to end user issues in a timely manner




REQUIREMENTS
  • Salesforce or Gainsight Admin certification
  • Proven track record of understanding complex problems and architecting solutions
  • Strong engagement with end users and CS leaders
  • High level of organization and planning skills