Ref: IT243962

Nice InContact Systems Administrator-- Fully Remote

USA, Illinois

Job description

Nice InContact Systems Administrator-- Fully Remote


You will work with numerous different teams of developers in the dynamic environment to update the NICE-InContact applications.

Job Overview:
  • Analyze, diagnose, and resolve application problems related to the contact center technology.
  • Create, maintain, and update the NICE-InContact applications used for the call and screen recordings.
  • Work as a focal point for all vendor management with NICE-InContact

Desired Skills/Experiences:
  • Systems Administration experience
  • Contact Center Environment experience
  • NICE InContact cloud-based contact center design and support
  • Experience in any of the following: NICE InContact technology stack, such as IVR Programming using Studio, Automatics Call Distribution using Central, Workforce Management software, Quality Monitoring software, and/or SolarWinds Monitoring suite
  • Experience with DevOps or Agile methodologies and practices