Nice InContact Systems Administrator-- Fully Remote

You will work with numerous different teams of developers in the dynamic environment to update the NICE-InContact applications.

Job Overview:

• Analyze, diagnose, and resolve application problems related to the contact center technology.
• Create, maintain, and update the NICE-InContact applications used for the call and screen recordings.
• Work as a focal point for all vendor management with NICE-InContact

Desired Skills/Experiences:

• Systems Administration experience
• Contact Center Environment experience
• NICE InContact cloud-based contact center design and support
• Experience in any of the following: NICE InContact technology stack, such as IVR Programming using Studio, Automatics Call Distribution using Central, Workforce Management software, Quality Monitoring software, and/or SolarWinds Monitoring suite
• Experience with DevOps or Agile methodologies and practices