Support Engineer(+Javascript experience)

I am currently working with an IT Security client in Copenhagen to find a Support Engineer with Javascript experience. You will be responsible for providing technical support to customers who use JavaScript-based products or services. They are responsible for troubleshooting issues and providing solutions to problems related to JavaScript-based technologies.

Key responsibilities:

• Provide technical support to customers via phone, email, or online chat
• Troubleshoot and diagnose issues related to JavaScript-based technologies
• Create and maintain detailed documentation on common support issues and their solutions
• Collaborate with the engineering team to identify and resolve underlying technical issues
• Communicate effectively with customers to identify their needs and provide appropriate solutions

Qualifications:

• Strong knowledge of JavaScript and experience working with JavaScript-based technologies
• Experience in a customer support role
• Excellent communication skills and ability to explain technical concepts to non-technical users
• Strong problem-solving skills and ability to quickly identify and resolve technical issues
• Bachelor's degree in computer science or a related field, or equivalent experience

Benefits:

• health insurance
• pension
• holidays and sick leave
• flexible work arrangements
• bonuses