A Tenth Revolution Group Company

Ref: PHC_DAP Builder

Digital Adoption Platform - Multiple positions (Madrid)

Spain

Job description

Digital Adoption Platform - Multiple positions (Madrid)

PHC_DAP Builder



From Tenth Revolution Group, we are collaborating with one of the top chemical companies globally. This is for a major project within their Tech Hub in Madrid, for their Digital Adoption Platforms (DAP) team.

What the client offer?

- Flexible work schedule and Home-office options, so that you can balance your working life and private life.
- Learning and development opportunities
- 23 holiday days per year
- 5 days of adjustment
- 2 cultural days
- A collaborative, trustful and innovative work environment
- Being part of an international team and work in global projects
- Relocation assistance to Madrid provided



Open positions

KNOWLEDGE MANAGER

Your main responsibilities include:

* Lead the Knowledge Management process across ComHub tools
* Develop Sales Cloud Knowledge Articles process
* Maintain Sharepoint Knowledge base
* Support DAP updates
* Build knowledge base for Service Cloud
* Point person for Gen AI adoption
* Provide back up for Release Notes
* Provide back up for Support

Detailed Tasks:

* Develop and update Sharepoint site to support Knowledge base and Power User communication
* Support DAP building activities as needed
* Update content for reliable knowledge base search
* Connect with Regions and Businesses to centralize knowledge and share one common approach
* Explore best ways to set up knowledge to drive Gen AI for Sales and Service clouds

Main requirements:

* SF Certified - Admin / BA / Consultant
* SF Knowledge experience
* Sharepoint modern



DAP BUILDER - DESIGNER - DATA ANALYST

Your main responsibilities include:

* Develop and Deploy DAP content
* Gather user behavioral analytics
* Design user experiences that drive adoption and efficiency
* Own every aspect of DAP user experience
* Creates and maintains DAP content and experiences for ComHub tools

Detailed Tasks:

* Regular monthly releases, content updates and insights analysis to sustain ongoing DAP implementations
* Expand use of DAP across ComHub tools
* Look for process automation opportunities
* Improve user experience based on case feedback
* Provide dashboards and reporting for all DAP levels
* Demonstrate ROI to leadership
* Report trend data for constant improvement

Main requirements:

* DAP building certified
* User experience design

* Insights understanding



TRAINING AGILE COACH - SPECIALIST

Your main responsibilities include:

* Deliver trainings to Power Users for Sales & Commerce Cloud
* Agile coaching of ComHub teams
* Refresher Training and LMS development
* Case moderation support
* Provide back up for Release Notes

Detailed Tasks:
* New content creation for Training and knowledge articles
* Training event delivery connected to Roadmaps
* New User Onboarding and training
* Agile coaching / facilitation for ComHub teams to help drive implementations and process changes.
* Owns Agile change processes and approach for all ComHub teams
* Asking how to improve and optimize our agile processes to deliver more value
* Part of Knowledge Article publication process
* Expand model to ComHub tools

Main requirements:

* SF Certified - Admin / BA / Consultant

* Training experience
* Agile Change Experience
* Workshop Facilitation skills
* Versatile Communication skills



CONTENT DEVELOPMENT LEAD - SPECIALIST

Your main responsibilities include:

* Own the Release Notes process
* Support Knowledge article updates
* Develop consistent content and learning journeys for LMS, DAP, Knowledge
* Provide back up for Support

Detailed Tasks:

* Drive Release Notes process with Monthly releases
* Connect with global and regional Product and Process owners to refine content and ensure content accuracy
* Develop and update Knowledge base and Power User communication via SF and Sharepoint
* Support DAP building activities as needed
* Part of Knowledge Article publication process

Main requirements:

* SF Certified - Admin / BA / Consultant
* Content management experience
* Communication / user experience skills