EXPECTATIONS EXCELLENCE: Serves as a role model to others as the embodiment of excellence. Takes ownership of assignments and personal pride in producing work that exceeds expectations
COMMITMENT TO PROGRESS: In an effort to contribute more to the Company, actively seeks out opportunities to expand skill set and knowledge through formal and informal learning opportunities. Looks for opportunities to share knowledge and skills with others Actively looks for opportunities to make improvements that will benefit the whole and further the Company's progress. Approaches problems with critical thinking. Thinks independently Actively strives to improve efficiencies and presents ideas to increase productivity
AUTONOMY: Interprets Management's policies & operating practices when executing responsibilities
DISCRETION: Exercises discretion, poise, and professionalism when representing Company internally and externally. Embodies humility and respect.
APPRECIATION OF AND COMMITMENT TO THE WHOLE: Understands and appreciates own role's value to the organization as a whole Raises questions and concerns in a proactive way that include suggestions for improvement
INTEGRITY: Consistently embodies integrity, honesty, and loyalty to the Company. Complies with Company's time and attendance policies and procedures
TEAMWORK: Actively fosters a sense of teamwork among colleagues. Actively looks for opportunities to assist co-workers. Puts the interests of Rolex before personal interests. Demonstrates business acumen in relevant areas with an understanding of external context. Values the Company's unique history and culture. Seeks first and foremost to understand.
Ensures an ongoing alignment with the RUSA IT Department and remote site Management regarding the effectiveness of the current IT Solutions. Facilitates an ongoing conversation with the Business Process owners and the RUSA IT department about the status of ongoing initiatives. Drives the alignment of the Core Model with our local business process. Understands new opportunities for existing IT Solutions in our remote facilities and aligns the RUSA IT management team on these opportunities. Ensures that end users receive the technical support, guidance, and troubleshooting support necessary to fulfill the duties of their roles. Ensures that software issues and other system functionality challenges are escalated appropriately in a timely and effective way. Ensures that end users can effectively and efficiently utilize Rolex IT tools. Ensures best results through collaboration with colleagues. Ensures that IT issues are addressed promptly and professionally with minimum interruption to business processes. Ensures that issues are escalated properly. Ensures that documentation is thorough, accurate, prompt and useful. Ensures that special projects assigned by management are completed correctly. Ensures that all projects and tasks are completed according to schedules and deadlines.
MAY PERFORM SOME BUT NOT ALL OF THE TASKS BELOW
Analyzing new application functional requests. Training users on software functionality. Escalating software issues appropriately. Escalating system challenges appropriately. Diagnosing problems. Implementing applications. Supporting users when using off-the-shelf software. Administering network peripherals. Remediating slow systems (users' device, servers', resources, printing…) Resetting passwords. Administering users accounts. Generating reports as required. Fixing printer jams and other printing problems. Resolving open tickets. Following up on open tickets to ensure quick completion and user satisfaction. Following up with vendors on any administrative issues for IT. Escalating technical issues appropriately. Changing toners.
Customer service Business Process Analysis Communication skills Technical diagnostic skills Streamline IT processes Microsoft, Windows OS family Microsoft Office products Database basic troubleshooting
MINIMUM HIRING REQUIREMENTS Must be fully vaccinated against COVID-19 by date of hire
PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand and walk; to write and perform data entry on a desktop computer. The employee is occasionally required to sit/walk/bend; lift and/or carry no more than 30 pounds. Specific vision abilities required by this job include close vision, frequent reading. The noise level in the work environment is usually low. Employee may be required to crawl under desks and move furniture. The employee may be required to use a hammer and screw driver. The normal work schedule is 40 hours per week. May occasionally be required to travel to other Rolex sites within the United States.