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&lt;img src=https://counter.adcourier.com/YS50aGlhbS45NTA0MC45OTY0QG5pZ2VsZnJhbmsuYXBsaXRyYWsuY29t.gif&gt;&lt;br&gt;&lt;br&gt;MISSIONS (non-exhaustive)&lt;ul class="Ul-sc-1n42qu0-0 Ul-sc-1otw97l-0 kEQKYo kNGQob"&gt;&lt;li class="Li-sc-ennkmk-0 Li-sc-l8g2j9-0 hXmbQt"&gt;Être le principal point de contact de gestion des incidents et service des clients internes (francophones) et externes (germanophones)&lt;/li&gt;&lt;li class="Li-sc-ennkmk-0 Li-sc-l8g2j9-0 hXmbQt"&gt;Identifier, enregistrer et gérer les appels et les tickets&lt;/li&gt;&lt;li class="Li-sc-ennkmk-0 Li-sc-l8g2j9-0 hXmbQt"&gt;Résoudre les incidents et les problèmes&lt;/li&gt;&lt;li class="Li-sc-ennkmk-0 Li-sc-l8g2j9-0 hXmbQt"&gt;Suivi des demandes de services&lt;/li&gt;&lt;li class="Li-sc-ennkmk-0 Li-sc-l8g2j9-0 hXmbQt"&gt;Piquet à hauteur d'une fois par mois&lt;/li&gt;&lt;/ul&gt;&lt;br&gt;&lt;br&gt;MUST HAVE&lt;ul class="Ul-sc-1n42qu0-0 Ul-sc-1otw97l-0 kEQKYo kNGQob"&gt;&lt;li class="Li-sc-ennkmk-0 Li-sc-l8g2j9-0 hXmbQt"&gt;Expérience sur un poste similaire : environ 2 ans minimum&lt;/li&gt;&lt;li class="Li-sc-ennkmk-0 Li-sc-l8g2j9-0 hXmbQt"&gt;Orienté résultats, objectifs et satisfaction clientèle&lt;/li&gt;&lt;li class="Li-sc-ennkmk-0 Li-sc-l8g2j9-0 hXmbQt"&gt;Bon communiquant&lt;/li&gt;&lt;li class="Li-sc-ennkmk-0 Li-sc-l8g2j9-0 hXmbQt"&gt;Flexibilité dans les horaires de travail (astreinte)&lt;/li&gt;&lt;li class="Li-sc-ennkmk-0 Li-sc-l8g2j9-0 hXmbQt"&gt;&lt;strong&gt;Maîtrise du française ou de l'allemande avec excellente maîtrise de l'autre langue (oral et écrit), bonnes connaissances de l'anglais technique (oral et écrit).&lt;/strong&gt;&lt;/li&gt;&lt;/ul&gt;

Service Desk Agent

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