Support Engineer (Technician)

About the company

FRG Technology Consulting is hiring in collaboration with our client who are a fast growing robotics company! Our client are on the lookout for multiple Support Engineers (Technicians) to join their team on a permanent basis.

This robotics company is revolutionising the industry. They are a venture backed company with global ambition. There robots are already being used by many customers and they are going through a phase of explosive growth.


Role & Responsibilities

• Answering customer calls to resolve their issues / provide technical support (e.g. robot isn't working properly - working out what needs fixing, pulling up logs and solving the problem)
• Understanding if root of cause of robot issues is hardware (field service problem) or software related
• Following and creating documentation
• Working with software team to fix bugs and suggest new features after understanding customer requirements
• Using Linux and looking at system logs

Skills & Qualifications

• Problem solving mentality and natural ability for fixing technical problems
• Understanding in some of the following areas: Hydraulics, Electronics, Electrical systems, mobile machine maintenance, Python (programming language) CAN bus

This position is interviewing now and is available for an immediate start. Please apply to the job if you would like to know more details. Alternatively, feel free to contact me via telephone 03 9088 3709 or email t.halsall@frgconsulting.com

Tait Halsall
https://www.linkedin.com/in/tait-halsall-71ab8978/