Field Service / Customer Support Technician

About the company

FRG Technology Consulting is hiring in collaboration with our client who are a fast growing farming / robotics company! Our client are on the lookout for multiple Field Service / Customer Support Technician to join their team on a permanent basis.

This robotics company is revolutionising the industry. They are a venture backed company with global ambition. There robots are already being used by many customers and they are going through a phase of explosive growth.


Role & Responsibilities

• Answering customer calls to resolve their issues / provide technical support (e.g. farming robot isn't working properly - working out what needs fixing, pulling up logs to understand the problem)
• Understanding if root cause of robot issues is hardware (field service problem) or software related
• Following and creating documentation

Skills & Qualifications

• Problem solving mentality and natural ability for fixing technical problems
• Understanding of IT, this could include: technical support, Help Desk, basic programming skills, ability to read scripting languages etc
• Understanding in some of the following areas: Hydraulics, Electronics, Wiring, Electrical circuit and diagnosis, mobile machine maintenance, CAN bus etc

This position is interviewing now and is available for an immediate start. If you are not sure you are qualified, please be sure to apply and we will review your application to assess if the role is a good match for you.

Applicants who come from a trade background are encouraged to apply!



This position is interviewing now and is available for an immediate start. Please apply to the job if you would like to know more details. Alternatively, feel free to contact me via telephone 03 9088 3709 or email t.halsall@frgconsulting.com

Tait Halsall
https://www.linkedin.com/in/tait-halsall-71ab8978/