Global IT Infrastructure Manager (Network, Cloud, Operation)

Company Overview

Our client is looking to hire a Global IT Infrastructure Manager to assist the CTO to manage the IT infrastructure projects & operation in their organization. Attractive salary and fringe benefits will be offered to the successful candidates!

Responsibilities

• Take a hands-on approach in managing the IT infrastructure transition from one outsourcing provider to
  another.
• The ideal candidate will have extensive experience with Microsoft Azure, Office 365, helpdesk
  solutions, endpoint management, network operations, and cybersecurity.
• Responsible for establishing global standards while collaborating and leading a small team.
• Responsible for the planning, management, delivery, and continuous improvement of the IT services
  delivery.
• Ensuring effective incident management and disaster recovery plans are in place, maintained and regularly tested with each of the appropriate business units.
• Effective planning and management of the IT operations team associated service providers and financial budgets and processes such as ensuring Service Level Agreement targets are in place, in line with company's business needs.
• Cloud architecture is constantly reviewed to ensure it meets business needs regards to recovery time
  (RTO) and recovery point (RPO) objectives. Ensuring service providers are running a Network
  Operations Centre (NOC), Security Operations Centre (SOC) and application monitoring centre that
  continuously proactively monitors company's key services.
• Contribute to the overall planning and delivery of the IT department goals and objectives.
• Maintain positive relationships with all members across internal and external parties by building trust
  and leading by example. In addition, by being part of the IT leadership team, the person should be
  proactive to identify latest technology trends, promote best work practices, drive business solutions, and
  process system improvements.

Requirements

• Bachelor's degree in computer science, Information Technology, or a related field.
• Proven experience managing IT operations, with a strong focus on cloud services (Microsoft
  Azure) and network.
• Have the technical skills to move infrastructure from one provider to another, understand Cloud,
  365, network, firewalls etc.
• Hands-on experience with network management and helpdesk operations in a global context.
• Strong documentation skills - Network diagrams, architecture diagrams, test scripts.
• Strong Project Management skills - Self manages priorities, tasks and knows where projects are
  at without constant reminders.
• Strong knowledge of IT service management (ITSM) frameworks; experience with ITIL practices.
• Solid understanding of endpoint management solutions and cybersecurity best practices.
• Technical and event experience to broadcast global townhall events including Teams/Zoom
  broadcast including camera and audio setup across multiple locations.
• Excellent leadership and team management skills, with experience managing teams in multiple
  locations.
• Strong analytical and problem-solving skills, with the ability to manage complex projects
  effectively.
• Exceptional communication and interpersonal skills, capable of working collaboratively across
  diverse cultures and regions.

This position will be undertaking a lot of exciting projects in the upcoming years. If you are interested, please do not hesitate to 'apply' to this role or reach me via l.looi@tenthrevolution.com for a private conversation.