Customer Success Manager - Dutch

Job Description:
As a Customer Success Manager, you will be the main point of contact for assigned customers for our software solution.



Role & Responsibilities

• Serve as the main point of contact and trusted advisor for assigned customers, understanding their business goals and helping them achieve success with our SaaS solution.
• Support the sales team in day-to-day business and conceptualize sales strategy for software solutions.
• Conceive, implement, and monitor new and existing customer support in our CRM system, focusing on IT and sustainability markets.
• Collaborate closely with sales and implementation teams for seamless onboarding of new customers.

Skills & Qualifications

• Bachelor's or master's degree in Business Administration, Marketing, Sales, or related field.
• Experience as a Customer Success Manager or similar role in a SaaS company using CRM and customer success platforms (e.g., Salesforce).
• Strong understanding of SaaS sales processes and experience with upselling and cross-selling.
• Excellent communication and presentation skills, with the ability to effectively engage and influence both technical and non-technical stakeholders.
• Proven ability to build strong relationships with customers, ensuring high customer satisfaction and loyalty.
• Fluency in Dutch (C2 level).

Benefits

• Hybrid work model with office location in Madrid, 2 days remote
• Competitive Salary
• Opportunity to work in an international environment with top-tier clients from SMEs to DAX-listed corporations.
• Career growth opportunities in a fast-growing company specializing in ESG software solutions.
• Dynamic and collaborative work culture with a strong focus on sustainability and innovation.