Contract Lifecycle Management (CLM) Ops Project Manager

Contract Lifecycle Management (CLM) Ops Project Manager

This is for a global transformation (North America, EMEA, and APAC) to enhance their offerings of Client onboarding and servicing.



Responsibilities

• End-to-end project ownership for North America region including multiple workstream as per the established methodology, in constant co-ordination with the global Program Manager and the EMEA and APAC Project Managers
• Assist in the design/ re-design of the program - including governance, timeframe, workstreams definition, dependencies, RACI, project staffing, budget, metrics, methodologies
• Deliver the expected outcomes and benefits for the region, each workstreams, and including crossover initiatives
• Deal with changes to the project as and when necessary
• Plan, co-ordinate/ motivate, and ensure the work is done to the right standard, on time and to budget
• Articulates the project status, outcomes, RAIDD and Mitigation log, RAG log appropriately to all stakeholders, including making presentations to MD level client stakeholders
• Identify and help remove project roadblocks, handle escalations, or further escalate so that issues do not impact scope, schedule, or budget
• Build a strong relationship with clients, partners, internal stakeholders to ensure all program workstreams are defined, tracked, and executed according to plan
• Develops and implements effective communication plans, designed to drive strategic discussions with stakeholders
• Support and drive the growth of the program and the client account from a consultancy firm perspective

Skills: Required

• Proven track record in implementing complex programs at large financial institutions
• Significant experience in leading regional teams to deliver client objectives within agreed budget, time, and resource constraints
• Experience of leading operational and organizational change from a business side
• Experience in managing both internal and client dynamics to achieve consensus and make progress
• Strong communication skills with confidence to deal with senior and demanding client stakeholders Significant business experience using various project and program management methodologies in a variety of environments
• Understanding of the Operations remit in a Bank - from CRM, onboarding, Middle Office and Back Office, payment, transaction monitoring activities will be useful but is not a pre-requisite

Nice to have:

• Formal project management certification
• Experience in change management in Operations Risk and Controls
• Experience in change management in Loan Operations
• Experience in change management in consent order transformation
• Experience in change management in Operations securities investments