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Job Title:

SIAM Service Manager

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Role Purpose:

Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

• This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
• ITSM tool configuration is out of scope for the client
• SIAM will be owned by the client, and this role will operate within that framework.

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Key Responsibilities:

1. Service Architecture & Design

• Define and implement service architecture for integrated services.
• Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
• Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
• Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

• Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
• Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

• Operate SIAM governance framework:
  • Monthly service reviews with suppliers.
  • SLA/KPI reporting and trend analysis.
  • Risk and compliance audits.
• Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

• Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
• Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

• Act as the central point of contact for service integration issues.
• Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
• Provide clear reporting to senior leadership on service health and improvement initiatives.

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Required Skills:

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
• Proven ability to design service architecture, ticket flows, and SLA frameworks.
• Excellent governance, reporting, and stakeholder management skills.

Desirable:

• Cloud infrastructure knowledge (AWS, OpenShift).
• Familiarity with secure/government environments.
• Experience in contract and commercial management

Please send me your CV if you're interested

Job Title:



SIAM Service Manager


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

• This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
• ITSM tool configuration is out of scope for the client
• SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:



1. Service Architecture & Design

• Define and implement service architecture for integrated services.
• Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
• Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
• Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

• Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
• Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

• Operate SIAM governance framework:
  • Monthly service reviews with suppliers.
  • SLA/KPI reporting and trend analysis.
  • Risk and compliance audits.
• Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

• Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
• Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

• Act as the central point of contact for service integration issues.
• Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
• Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
• Proven ability to design service architecture, ticket flows, and SLA frameworks.
• Excellent governance, reporting, and stakeholder management skills.

Desirable:

• Cloud infrastructure knowledge (AWS, OpenShift).
• Familiarity with secure/government environments.
• Experience in contract and commercial management

Fully Remote

Inside IR35

January/February Start Date

Please send me your CV if you're interested

Role: SIAM Service Manager

MUST have current SC and BPSS (any that have lapsed will not be considered)

Deep expertise in multi-vendor service architecture is also a MUST HAVE


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

• This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
• ITSM tool configuration is out of scope for the client
• SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:



1. Service Architecture & Design

• Define and implement service architecture for integrated services.
• Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
• Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
• Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

• Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
• Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

• Operate SIAM governance framework:
  • Monthly service reviews with suppliers.
  • SLA/KPI reporting and trend analysis.
  • Risk and compliance audits.
• Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

• Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
• Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

• Act as the central point of contact for service integration issues.
• Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
• Proven ability to design service architecture, ticket flows, and SLA frameworks.
• Excellent governance, reporting, and stakeholder management skills.

Desirable:

• Cloud infrastructure knowledge (AWS, OpenShift).
• Familiarity with secure/government environments.
• Experience in contract and commercial management

Fully Remote

Inside IR35

6 months contract

January/February Start Date

Please send me your CV if you're interested

Good Afternoon,

I hope you are doing well. We're supporting a long-term digital transformation initiative within the public sector and are seeking a Cúram Developer to join a hybrid NYC team focused on Cúram CGISS and Outcome Management. This is a long-term contract-to-hire opportunity (40 hours/week) with a strong potential of conversion after 9-12 months, offering strong visibility and direct ownership of core Cúram systems.

This role is ideal for a Cúram professional who combines deep technical expertise, hands-on CGISS development experience, and the ability to analyze, resolve, and enhance complex system workflows while collaborating with both technical and non-technical stakeholders.

What we're looking for:

• 8+ years of Software Development Lifecycle experience
• 5+ years working with Cúram CGISS and Outcome Management
• Cúram certification (version 8+) or willingness to certify within 6 months
• PMP certification required
• Strong business analysis, process mapping, and problem-solving skills
• Experience designing, developing, and implementing solutions to complex defects/issues
• Ability to translate technical concepts to both IT and business audiences

Preferred experience:

• Hands-on system enhancements and Cúram case management
• Use Cases, process flows, and gap analysis
• Building strong customer relationships and independently driving solutions

Work Details:

• Hybrid NYC: 3 days in-office / 2 days in-office alternating weeks

If this aligns with your background-or if you know someone who might be a strong fit-please reply with an updated resume or referral today! Very much appreciate your time.

Best regards,

Join a dynamic team that values innovation and collaboration. We are seeking CURAM Developers for an exciting hybrid role based in New York City, with the flexibility to work from either Brooklyn or Manhattan. This position requires you to be onsite three days a week and offers options for a two days onsite alternative.


The ideal candidate will possess the following skills:

- Proficiency in CURAM applications and development processes
- Strong experience in Java and associated frameworks
- Knowledge of Agile methodologies and hands-on involvement in the software development lifecycle
- Excellent problem-solving abilities and attention to detail
- Strong communication skills to collaborate effectively within the team

This role provides a chance to contribute to a dedicated Java team within a supportive work culture that champions growth and development. If you are passionate about making a meaningful impact and possess the required skills, we encourage you to apply for this opportunity. Join us in shaping the future of technology-driven solutions.

Job Description

I'm supporting a client who is seeking an experienced Finnish-speaking Azure DevOps Engineer with a strong focus on identity, access management, and secure cloud operations within Azure. This role will play a key part in ensuring platforms are scalable, automated, and aligned with security best practices.



Key Responsibilities

• 
  
  Design, build, and maintain CI/CD pipelines using Azure DevOps
• 
  
  Implement and manage Azure identity and access management, with a strong focus on Azure AD / Entra ID
• 
  
  Define and maintain RBAC, service principals, managed identities, and access policies across environments
• 
  
  Automate Azure infrastructure using Infrastructure as Code (Terraform preferred; Bicep/ARM acceptable)
• 
  
  Support secure application deployments across multiple environments
• 
  
  Work closely with engineering and security teams to enforce least-privilege access and governance standards
• 
  
  Monitor, troubleshoot, and improve platform reliability and security
• 
  
  Maintain documentation, access models, and operational runbooks

Technical Requirements

• 
  
  Strong hands-on experience with Microsoft Azure in production environments
• 
  
  Proven experience with Azure DevOps (pipelines, repos, artifacts)
• 
  
  Deep understanding of Azure AD / Entra ID, IAM concepts, and access governance
• 
  
  Experience implementing RBAC, managed identities, service principals, and conditional access
• 
  
  Infrastructure as Code experience (Terraform preferred)
• 
  
  Experience with containers and orchestration (Docker, Kubernetes / AKS)
• 
  
  Scripting experience (PowerShell, Bash, or similar)
• 
  
  Familiarity with monitoring and logging tools (Azure Monitor, Log Analytics, Application Insights)

Nice to Have

• 
  
  Experience working in regulated or security-conscious environments
• 
  
  Knowledge of Azure Policy, PIM, and access reviews
• 
  
  Experience supporting microservices architectures
• 
  
  Background working closely with security or platform teams

Contract: Senior Project Manager - Data Harmonisation Project

Outside IR35
6-12 Month Contract
Fully Remote but have to be okay to work in Finnish timezone.

Role Overview
The Senior Project Manager will oversee the end‑to‑end delivery of a global profitability reporting programme, ensuring that data, processes, and reporting capabilities are harmonised across the organisation. This role demands a proactive leader who can operate under pressure, manage ambiguity, and drive decision‑making in highly complex settings.
Key Requirements


Candidates must demonstrate solid, well‑established experience in the following areas:
* Management Accounting, including strong understanding of activity‑based costing (ABC) principles
* Industrial / Manufacturing sector experience (mandatory)
* Proven track record as a Senior Project Manager in large‑scale, complex programmes
* Strong technical competence in reporting and analytics solutions, preferably built on Microsoft Azure and Microsoft Fabric
* Excellent communication and stakeholder management skills, with the ability to lead discussions and influence decisions in complex organisational environments
* A proactive ownership mindset and the ability to perform effectively under pressure and uncertainty


Candidate Profile
To be considered, candidates must have all of the following clearly demonstrated in their CV:
* Management Accounting
* Activity‑Based Costing
* Azure
* Fabric
* Industrial/Manufacturing sector experience
* Senior‑level Project Management background

Candidates lacking industrial/manufacturing experience or those with project management experience limited to the public sector have been previously rejected by the client.

Please send me a copy of your CV if you're interested.

Analytics Solution Engineer- Contract Opportunity

Remote
Inside IR35
6 Months

Responsibilities
* Managing and resolving platform issues, alerts, and incidents
* Maintaining platform artefacts including secrets, clusters, and release components across Palantir Foundry and Azure Databricks
* Supporting Data Engineers with pipeline creation and platform usage
* Implementing Terraform modules, performing health checks, managing secrets, and overseeing release processes
* Conducting GitHub peer reviews and taking ownership of software components
* Ensuring reliability and performance of Databricks and Palantir Foundry platforms
* Delivering DevOps work to build analytics infrastructure, support redlines, and improve processes
* Performing audit data analysis, data restore operations, immutable backups, networking and access configuration
* Managing PowerBI gateways, VM reservations, Event Hub TUs, serverless compute clusters, and Terraform deployments

Required Skills
* Azure Databricks
* Git / GitHub
* DevOps & Cloud Operations
* Azure Functions
* Data Streaming
* PySpark, Python, SQL
* Automation & Public Cloud
* Cloud Infrastructure
* Terraform
* Palantir Foundry
* PowerBI
* Software Lifecycle Management

If you meet the requirements please send me a copy of your

Enterprise Architect - Contract
Location: Central London (Hybrid, 3 days on site)
Outside IR35

Key Responsibilities
Strategy and Architecture Leadership
* Define and maintain the enterprise architecture vision, principles, and target state aligned to business, digital, and data strategies.
* Develop architecture roadmaps and transition states that support both incremental delivery and long‑term transformation.
* Establish enterprise approaches for integration, data, and AI architectures, ensuring consistency, reuse, and governance.
* Ensure architectural decisions address scalability, resilience, security, regulatory compliance, ethical AI, and cost efficiency.
Integration, iPaaS and Platform Architecture


Essential Experience
* Typically 8+ years in architecture roles, including Enterprise or Lead Architect positions.
* Experience in complex, integration‑heavy, data‑driven environments.
* Strong background across business, application, data, integration, AI, and technology architecture domains.
* Deep understanding of platforms such as Salesforce, Sitecore, Microsoft Dynamics, or SuccessFactors.
* Strong communication and influencing skills at executive level.
* Familiarity with architecture frameworks (e.g., TOGAF) is desirable but not essential.
Integration and iPaaS Expertise
* Deep understanding of enterprise integration patterns and iPaaS platforms.
* Experience with API management, event‑driven systems, and SaaS ecosystems.
* Knowledge of cloud platforms (AWS, Azure, or GCP).


Desirable AI and Data Architecture Skills
* Understanding of AI and machine learning architectures, including data foundations and model lifecycle.
* Awareness of generative AI architectures and integration patterns.
* Strong appreciation of ethical AI, governance, risk, and compliance.



Please send me a copy of your CV if you're interested