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    IT Support Analyst

    USA, California, San Diego

      Salary: register to unlock
    • Analyst Role
    • Seniority: Mid-level

    Job description

    In this capacity, the IT Analyst will:
    • Serves as an effective, advanced-level technical resource to customers who contact them directly for assistance and for escalations requiring software and hardware requests;
    • Serves as customer service advocate to facilitate timely and high quality solutions and support; Promote new technologies;
    • Plans, facilitates and supports meeting technology events and tools including video conferences, presentations, client meetings and special events; collaborates with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events;
    • Installs and maintains computer software standards in accordance with departmental requirements and procedures;
    • Maintains the operational availability of office computers and printers; maintains asset management system to ensure the accuracy and currency of Firm assets;
    • Uses Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a services request; Practices call ownership by acting as a liaison with Firm-side IT groups and customer keeping them apprised of service request status until request is resolved to customer's satisfaction;
    • Coordinates IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software;
    • Proposes solutions to technology processes and challenges to improve efficiencies;
    • Supports mobile device technologies; promotes and supports remote access tools and best practices;
    • Works across IT teams to achieve timely escalation and closure of software and hardware issues; Facilitates the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.);
    • Fosters data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data; and
    • Works beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required.

    • Expert proficiency in Microsoft Operating Systems;
    • Expert proficiency in Microsoft Office Suite;
    • Advanced to expert proficiency in Microsoft Operating System application installation and configuration processes;
    • Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN);
    • Advanced to expert knowledge of mobile technologies (iOS, iPad OS);
    • Advanced to expert proficiency in networking technologies, cabling topologies and related applications;
    • Advanced to expert proficiency in installation and configuration of modem, data communication devices, networking devices and cabling;
    • Advanced to expert proficiency in practice support/litigation support applications;
    • Advanced proficiency of Inter/Intra/Extranet technologies;
    • Advanced proficiency in Document Management System (WorkSite); and
    • Advanced knowledge of customer service principles and practices.

    • Bachelor's Degree (preferred) or equivalent experience; Advanced degree (preferred);
    • Microsoft Office Specialist (MOS) Certification preferred;
    • At least 6 years of experience providing direct support to customers in the areas of software and hardware;
    • At least 6 years of experience in LAN, WAN and network systems support and management;
    • At least 6 years of experience configuring, installing and maintaining client PC operating systems and related devices; and
    • At least 3 years of professional services or law firm experience (preferred).

    Server Administrator

    USA, California, Torrance

      Salary: register to unlock
    • Administrator Role
    • Skills: system admin, administration, sql server, active directory, business applications, office 365
    • Seniority: Mid-level

    Job description

    Role & Responsibilities:

    • Provide guidance and training or manage structured training to develop the DevOps Teamto take on all and most of the functions of this role, shifting from a hands on role to an administration/management of this project.
    • WSUS Configuration, Maintenance & Management
    • Active Directory Management (Local and Remote)
    • Software Deployment & Configuration (Servers, Testing, Production)
    • Security (Firewalls and Anti-Virus)
    • Phone System (Cloud PABX)
    • Infrastructure Implementation (Physical, Virtual & Cloud)
    • Infrastructure Management (Physical, Virtual & Cloud)
    • Application Deployment ( Developed Software)
    • Application Management ( Developed Software)
    • Monitoring (Infrastructure, Servers, Applications)
    • Reporting (Infrastructure, Servers, Applications)
    • Environment Security (Infrastructure, Servers, Applications)
    • Perimeter Security (Firewalls, IPS, RED, DLP and Anti-Virus)
    • Maintenance (Backups, Updates, Security, Patches)
    • General Software Deployment, Configuration & Support (Physical, Virtual & Cloud)
    • Network Maintenance
    • Attend and partake in forums, user groups, seminars, conferences, etc

    Skills & Qualifications:


    • Minimum 5 years in a previous System Administrator support role
    • Minimum 5 years supporting Windows Server 2012& 2016
    • Minimum 3 years advanced experience with SQL Server 2014& 2016
    • Minimum 5 years experience with Windows networking
    • Minimum years experience configuring and managing Active Directory
    • Minimum 3 years supporting business critical software applications

    80 of time will be Server/ Networking, 20% Working with Users.

    Desired Experience

    • AWS Cert (cloud practitioner ideally, or operations, SQL server, Python, PowerShell, Node.JS)

    • Exposure to AWS & Azure an advantage

    • Exposure to containerization an advantage

    • Experience configuring and managing Office 365 (AzureAD)

    • Exposure to development languages (C#, HTML, JavaScript, PowerShell)