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• Strong background supporting enterprise network solutions
• Knowledge of windows systems
• CCNP/CCIE preferred
• Ability to effectively communicate

• Competitive base salary
• Excellent benefits
• Hybrid flexibility

• Customer service
• Business Process Analysis
• Communication skills
• Technical diagnostic skills
• Streamline IT processes
• Microsoft, Windows OS family
• Microsoft Office products
• Database basic troubleshooting

• BA in Computer Science
• 5+ years' experience with business analysis or end user support

• Bachelors Degree in Computer Science or equivalent experience
• 2+ years experience building web applications using: C# .NET, ASP.NET, MVC, HTML, CSS
• Preferred experience with .NET Core, Web API, JavaScript Frameworks(React, Angular, jQuery), ORM (EF Core, Dapper)
• Preferred experience with creating unit and integration tests

• Medical, Dental, Vision and Rx Insurance
• Profit Sharing
• 401(k) with company match
• Employee Discounts
• Flex time
• Referral Bonus

• Experience with supporting Microsoft products
• Background in basic network and hardware support
• Ability to travel bi-monthly to Campbell, NY company expensed

• Competitive base salary
• Excellent benefits
• Opportunity to work on exciting projects

• Serves as an effective, advanced-level technical resource to customers who contact them directly for assistance and for escalations requiring software and hardware requests;
• Serves as customer service advocate to facilitate timely and high quality solutions and support; Promote new technologies;
• Plans, facilitates and supports meeting technology events and tools including video conferences, presentations, client meetings and special events; collaborates with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events;
• Installs and maintains computer software standards in accordance with departmental requirements and procedures;
• Maintains the operational availability of office computers and printers; maintains asset management system to ensure the accuracy and currency of Firm assets;
• Uses Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a services request; Practices call ownership by acting as a liaison with Firm-side IT groups and customer keeping them apprised of service request status until request is resolved to customer's satisfaction;
• Coordinates IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software;
• Proposes solutions to technology processes and challenges to improve efficiencies;
• Supports mobile device technologies; promotes and supports remote access tools and best practices;
• Works across IT teams to achieve timely escalation and closure of software and hardware issues; Facilitates the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.);
• Fosters data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data; and
• Works beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required.

• Expert proficiency in Microsoft Operating Systems;
• Expert proficiency in Microsoft Office Suite;
• Advanced to expert proficiency in Microsoft Operating System application installation and configuration processes;
• Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN);
• Advanced to expert knowledge of mobile technologies (iOS, iPad OS);
• Advanced to expert proficiency in networking technologies, cabling topologies and related applications;
• Advanced to expert proficiency in installation and configuration of modem, data communication devices, networking devices and cabling;
• Advanced to expert proficiency in practice support/litigation support applications;
• Advanced proficiency of Inter/Intra/Extranet technologies;
• Advanced proficiency in Document Management System (WorkSite); and
• Advanced knowledge of customer service principles and practices.

• Bachelor's Degree (preferred) or equivalent experience; Advanced degree (preferred);
• Microsoft Office Specialist (MOS) Certification preferred;
• At least 6 years of experience providing direct support to customers in the areas of software and hardware;
• At least 6 years of experience in LAN, WAN and network systems support and management;
• At least 6 years of experience configuring, installing and maintaining client PC operating systems and related devices; and
• At least 3 years of professional services or law firm experience (preferred).

• Provide guidance and training or manage structured training to develop the DevOps Teamto take on all and most of the functions of this role, shifting from a hands on role to an administration/management of this project.

• WSUS Configuration, Maintenance & Management
• Active Directory Management (Local and Remote)
• Software Deployment & Configuration (Servers, Testing, Production)
• Security (Firewalls and Anti-Virus)
• Phone System (Cloud PABX)
• Infrastructure Implementation (Physical, Virtual & Cloud)
• Infrastructure Management (Physical, Virtual & Cloud)
• Application Deployment ( Developed Software)
• Application Management ( Developed Software)
• Monitoring (Infrastructure, Servers, Applications)
• Reporting (Infrastructure, Servers, Applications)
• Environment Security (Infrastructure, Servers, Applications)
• Perimeter Security (Firewalls, IPS, RED, DLP and Anti-Virus)
• Maintenance (Backups, Updates, Security, Patches)
• General Software Deployment, Configuration & Support (Physical, Virtual & Cloud)
• Network Maintenance
• Attend and partake in forums, user groups, seminars, conferences, etc

• Minimum 5 years in a previous System Administrator support role
• Minimum 5 years supporting Windows Server 2012& 2016
• Minimum 3 years advanced experience with SQL Server 2014& 2016
• Minimum 5 years experience with Windows networking
• Minimum years experience configuring and managing Active Directory
• Minimum 3 years supporting business critical software applications

• 
  
  
  
  AWS Cert (cloud practitioner ideally, or operations, SQL server, Python, PowerShell, Node.JS)
• 
  
  Exposure to AWS & Azure an advantage
• 
  
  Exposure to containerization an advantage
• 
  
  Experience configuring and managing Office 365 (AzureAD)
• 
  
  Exposure to development languages (C#, HTML, JavaScript, PowerShell)

• Microsoft 365 + WatchGuard Firewalls networking

• Core system is Microsoft 365 + VMs + Exchange Online
• Core network is WatchGuard-based Firewalls and WIFI systems

• Minimum of 5 years: hands-on Microsoft Office 365 + services & VMs + SharePoint + Exchange Online
• Minimum of 5 years: hands-on wide area network experience (multiple locations in US or Intl)
• Minimum of 5 years: hands-on WatchGuard Firebox VPN/Firewall

• Microsoft 365 cloud
• Comprehensive knowledge of TCP/IP, SMTP, MAPI, DNS and network infrastructure (i.e., cabling, patch panels, racks)
• Experience in dealing with ISPs (Internet Service Providers) & phone companies
• Understanding of Microsoft / Windows Active directory & server infrastructure architecture
• Microsoft Office latest version
• HP or comparable blade servers, chassis, SANs, tape drives
• Cisco switches, routers, LAN/WAN equipment setup Web servers (i.e., Microsoft IIS)
• PCs and LANs/Ethernet
• Network monitoring
• Network optimization

• Active MCSE or new Azure Admin certification

• Health
• Medical
• Dental
• 401k
• Profit Sharing

Infrastructure Manager - Hybrid - La Plata, MD

• Prior experience with Cisco technologies
• Knowledge of VMware
• Background with Cloud technologies is a plus

• Competitive base salary
• Bonus opportunities
• Hybrid flexibility

• Maintain, monitor, troubleshoot core systems and applications
• Protect systems from data loss
• Support IS support requests, upgrades
• Build new systems
• Maintain server room, assists with installations
• Create test, manage document policies
• Support warranties, licenses, contracts for support
• End support for general tech issues
• Occassional travel to New York, San Fran

• Serverroom Experience
• Sharepoint Experience
• Experience with above responsibilities

• 401k
• Unlimited PTO
• 5 Weeks Vacation
• 20k student debt repayment

• Minimum of 5 years: hands-on Microsoft Office 365 + Azure services & VMs + SharePoint + Exchange Online
• Minimum of 5 years: hands-on wide area network experience (multiple locations in US or Intl)
• Minimum of 5 years: hands-on WatchGuard Firebox VPN/Firewall

• Microsoft 365 cloud
• Comprehensive knowledge of TCP/IP, SMTP, MAPI, DNS and network infrastructure
• Experience in dealing with ISPs (Internet Service Providers) & phone companies
• Understanding of Microsoft Azure / Windows Active directory & server infrastructure architecture
• Microsoft Office latest version
• HP or comparable blade servers, chassis, SANs, tape drives
• Cisco switches, routers, LAN/WAN equipment setup Web servers (i.e., Microsoft IIS)
• PCs and LANs/Ethernet
• Network monitoring
• Network optimization

• Active MCSE or new Azure Admin certification

• Bachelor's degree in business, engineering, or a computer related discipline