- ITSM, IT Service
- 19 AL + Extended Medical Benefits
- Double pay * 13 months + bonus
My client is looking to hire an IT Service and Operations Lead in Hong Kong.
This is a sizable enterprise, in-house role and you will be working in one of the industrial leading company in Hong Kong.
Attractive salary and fringe benefits will be offered to the successful candidates!
- This role is reporting to Asisstant Manager (IT Services) and IT Manager (Infrastructure and Operations)
- Lead a team of in house and vendor engineer to achieve best practie of ITIL in performing operations and daily IT support.
- Improve and emulate the IT systems in terms of it's reliability and overlook overall IT service delivery
- Incident management and solution proposal
- Manage service transition of the implementation of major projects and ensure proper support model is in place before production implementation
- Responsible for the change management process to ensure system changes and the required documentation are duly reviewed and approved before implementation
- Coordinate within Infrastructure and Operations to perform capacity planning and reporting
- To manage the delivery of infrastructure projects and rollout of infrastructure services to business users
- Work with various IT teams and line of businesses to establish the Disaster Recovery requirements and the Disaster Recovery Plan for critical IT systems
- Support the development of the IT response for BCP (business continuity planning)
- Experienced in ITSM and familiar in ITIL framework
- Degree in IT and equivalent
- Possess relevant professional qualifications such as ITIL will be a plus but not necessary
- Track record of experience in working with regional teams is preferable
- Good knowledge of infrastructure operation best practices and concepts
- Strong analytical and problem solving skills with the ability to learn quickly and work under pressure
- Good communication skill in English and Mandarin is a plus
- At least 8 years of IT working experience with 5 years of leading experience
This is a right job for you if you're ambitious and looking for a good career path in IT industry. Stable working environment and permanent position. If you are interested and qualified, send your resume to firstname.lastname@example.org or call +852 3018 0304 for discussion.