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For Permanent and Contract in Singapore

    Service Desk Team Lead (End user, Perm role)

    Singapore

    • Up to 7800 SGD
    • Engineer Role
    • Seniority: Mid-level

    Job description



    Title: Service Desk Team Lead (End user, Perm role)

    Location: CBD



    My client is one of the largest retail brand. Now they are looking for a Service Desk Team Lead.



    Your responsibilities:
    • Maintain high performing service support functions including to the Customer office/retail operation
    • In charge of Incident, Request, and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
    • Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed




    Requirements:
    • Able to communication in English
    • Good knowledge of ITIL disciplines
    • Require technical knowledge on End User Computing technologies, not limited to Desktop Endpoint Management, Patch Management, Asset Management
    • Have relevant End User IT support experience
    • Have customer management experience




    FRG Technology Consulting is the specialised delivery arm of Frank Recruitment Group - the global niche IT recruitment specialists. We focus on quick delivery to our Key Clients on roles that are traditionally that little bit more difficult to fill. We've established an exceptional reputation for delivering the very best professionals to our customers. By focusing solely on the niche IT field, our consultants are genuine experts, meaning they not only fully understand the market, but have built solid relationships with the widest range of vendors, customers and specialists looking to progress their career.

    We've worked hard to build a reputation for delivering only the very best professionals to our customers. Our top-level service has assisted vendor channel partners, global manufacturing businesses and SMEs attract and retain the right people for their business.



    EA License Number: 11C3017

    EA Personnel Number: R21100713

    PMO Senior Manager

    Singapore

    • 6000 to 10000 SGD
    • Manager Role
    • Seniority: Senior

    Job description



    PMO Senior Manager | Singapore | MNC Company | Port Operator and Supply Chain Industry

    My client is in the Port Operator and Supply Chain Industry and we are looking for a PMO Senior Manager to join them.

    Roles & Responsibilities
    • Collaborating with other department leaders to define, prioritize, and develop projects.
    • Review project plans, including validating deadlines, prioritizing tasks, and resource allocation.
    • Analysing financial data, including project budgets, risks, and resource allocation.
    • Connect project managers with relevant subject matter experts to formulate risk mitigation strategies.
    • Providing project health reports to Executives, and escalating impasse to Sponsors/Executives for support to expedite resolution.
    • Overseeing the development of the project and ensuring that project managers are carrying out their tasks efficiently while upholding the company's standards.
    • Drafting new and improving existing project management office policies and processes.
    • Continuously evaluating projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines.
    • Ensure project managers properly and accurately document the project's creation, development, and execution as well as document the project's scope, budget, justification and user acceptance criteria.


    Requirements
    • A Bachelor's degree in Information Systems Management, Business, Administration, or a related field.
    • A minimum of ten years experience in project management (office) role, completed at least two full project cycles, managed project budget above SGD 1mil.
    • A minimum of two years of experience in a supervisory position.
    • Strong leadership and stakeholder management skills.
    • Good written and verbal communication skills.
    • Strong attention to detail and technicalities.
    • Excellent organizational and execution skills.
    • Good interpersonal and multi-tasking skills.
    • A Project Management Professional (PMP) Certification may be advantageous.


    Think you're a good fit for this job? Please do not hesitate to
    • Email your resume to me at e.kok.frgconsulting.com
    • Contact me at +65 6994 1434




    FRG Technology Consulting

    EA Personnel Number: R22104873

    EA License number 11C3017



    We regret that only shortlisted candidates will be contacted.

    Software Engineer (Java)

    Singapore

    • 7000 to 12000 SGD
    • Developer Role
    • Skills: Java8, Springboot
    • Seniority: Mid-level

    Service delivery manager

    Singapore

    • 6000 to 7500 SGD
    • Specialist Role
    • Seniority: Mid-level

    Job description



    Job Description

    Key Responsibilities
    • People Management
    • Manage staff assigned/stationed at the customer sites


    Service Delivery Management
    • Act as single point of contact for the quality of service and performance provisioned to the customers; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
    • Maintain high level of customer satisfaction and work with relevant teams to implement service improvement plans, reporting on implementation against agreed Service Improvement Plans (SIPs), and support coordination of proposed actions.
    • Own the ITSM - Incident Management (end to end ownership of tickets, especially major and critical ones), Problem Management, Change Management, Asset Management, Vendor Management, Master Service Agreement and Contract Management, Reporting cadence
    • Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews
    • Cross group collaboration
    • Work closely with Sales to a) deepen customer relationships with high level of customer satisfaction b) identify new opportunities
    • Work closely with all technical group/vendors and partners to support daily operations and project delivery


    Qualifications/Experience/Knowledge
    • Degree or other equivalent
    • At least 5 years of IT Service Delivery Management experience
    • At least 3 years of user production support

    Senior Full Stack Developer (React.js + Node.js)

    Singapore

    • 6000 to 11500 SGD
    • Developer Role
    • Skills: HTML, CSS, Javascript, React.js, Node.js
    • Seniority: Senior

    Job description



    Hiring for Full stack developers (React.js + Node.js) | Water Product Company | Singapore, North-East | Healthcare Industry | Lucrative remunerations!

    Our client was founded in 2012 and is an international organisation heavily involved in R&D, manufacturing and distributing of their in-house products. This job requires you to work closely to design, engineer, and develop their products. Applicants should be an experienced, creative and passionate web developer who wants to make a significant contribution to the healthcare sector.

    Min qualifications
    • Bachelor's Degree in Computer engineering, Computer Science or any relevant discipline.
    • Minimally 2 years of experience with Node.js framework e.g. express, meteor, react, angular
    • Proficient in HTML, CSS, JavaScript
    • Good working experience in Front End development such as building mock-ups for UI and UX
    • Familiar with full software development life cycle projects
    • Experience using 2 different databases such as MongDB and MySQL
    • Prior experience working on microservices technologies and WebSocket Programming
    • Previously worked on Software testing such as Unit-test and Integration-test
    • Ability to communicate well and build personal relationships at different levels
    • Independent relationship builder with a positive personality


    If you think you are a good fit for this job, and value teamwork, this would be a perfect opportunity for you. You can reach me at +65 3158 4430 (Ext 4430) or email to
    n.ng@frgconsulting.com. We regret to inform that only shortlisted candidates will be contacted.

    Chief Technology Officer

    Singapore

    • 15000 to 25000 SGD
    • Director Role
    • Seniority: Senior

    Job description



    About my client

    My client is an early stage startup in the web3 space shaping the future of the creator economy. Through a platform where creators can engage with fans and communities on a deeper level, our client seeks to enable artist-fan engagement on a deeper social and financial level, leveraging on blockchain technology and NFTs to revolutionize digital content ownership. Started by serial entrepreneurs with extensive industry experience, my client have the key ingredients and strategic networks for a path to success.

    We are looking for a CTO with deep technical expertise in consumer app development and strong passion to work with like-minded entrepreneurs to create the future of the creator economy.



    Responsibilities
    • Work with cross-functional key stakeholders to develop technology vision and product blueprint
    • Lead delivery of long-term technical roadmap
    • Set priorities and technical KPIs to drive business growth and to ensure the stability and security of the product
    • Hire, manage and grow a cross-functional engineering team
    • Own and maintain key technology-focused relationships, including vendors and auditors
    • Lead product development sprints and communicate timely with internal and external stakeholders
    • Deliver MVP and test product market fit, identify opportunities and risks, and drive product iteration
    • Drive Web3.0 innovation and provide blockchain technology expertise
    • Make sure proper technical documentation is in place




    Requirements
    • 5 years of professional software engineering experience including engineering management and leadership experience
    • Familiar with end-to-end software development cycle, including design, testing, implementation, security audit, and maintenance etc.
    • Experience in full stack and comfortable managing cross functional team, including front-end, back-end, smart contract, and data
    • Experience in developing and publishing consumer applications on web and mobile
    • A solid grasp of Web3.0 technologies, including smart contract, fungible and non-fungible token standards etc.
    • Experience in working with stakeholders in the Web3.0 ecosystem, including blockchain protocols, wallets, launchpads, and exchanges etc.
    • Desire and passion to be hands-on and writing codes
    • Self-starter, comfortable working in start-up environments




    Additional Qualifications
    • Master's or Bachelor's degree in computer science, computer engineering or equivalent practical experience
    • Former CTO/technical founder/engineering lead of a successful web2.0 or web3.0 company
    • Access to a strong network of technical talents
    • Familiar with content creator economy




    Interested applicants, please contact me at b.tan@frgconsulting.com with your CV attached to set-up a meeting.
    EA License Number: 11C3017
    EA Personnel Number: R22104138

    Project Manager (Corporate IT)

    Singapore

    • 6000 to 7000 SGD
    • Manager Role
    • Seniority: Mid-level

    Job description



    Job Description
    • Work closely with internal and external business stakeholders to understand and analyse business requirements
    • Translate business IT requirements to technical requirements and propose full-scale infrastructure project proposal with the technical team
    • Define resource allocation, work scope and responsibilities of assignee and project timeline
    • Drive project direction and actively monitor project status to ensure high quality of project delivery
    • Define and address problem encountered and decide alternatives/work-around in a timely manner
    • Ensure UAT acceptable from project personnels and report to stakeholders on project outcomes
    • Create and maintain records of project documentations


    Job Requirements
    • Bachelor's Degree of IT or business discipline, or background in technology environment delivering solutions or projects.
    • Minimum 5 years of relevant experience operating in a similar role, familiar working in the Bank or Financial industry
    • High quality and successful infrastructure project delivery experience, especially in network and system solutions related projects
    • Strong stakeholder management capabilities and strategic mindset to advise and manage internal and external partners
    • Strong coordination and excellent project management skills
    • Good sense of problem locating, priority, and time management
    • Result oriented, with strong analytical and problem-solving capabilities
    • Excellent reporting and documentation skills to ensure timely, clear, and concise information flow among all stakeholders
    • Passionate in IT infrastructure domain
    • Comfortable to work in a fast-paced environment and able to face urgent requests with clear mindset of processes