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Title: Service Desk Team Lead (End user, Perm role)

Location: CBD



My client is one of the largest retail brand. Now they are looking for a Service Desk Team Lead.



Your responsibilities:

• Maintain high performing service support functions including to the Customer office/retail operation
• In charge of Incident, Request, and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required
• Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed

Requirements:

• Able to communication in English
• Good knowledge of ITIL disciplines
• Require technical knowledge on End User Computing technologies, not limited to Desktop Endpoint Management, Patch Management, Asset Management
• Have relevant End User IT support experience
• Have customer management experience

FRG Technology Consulting is the specialised delivery arm of Frank Recruitment Group - the global niche IT recruitment specialists. We focus on quick delivery to our Key Clients on roles that are traditionally that little bit more difficult to fill. We've established an exceptional reputation for delivering the very best professionals to our customers. By focusing solely on the niche IT field, our consultants are genuine experts, meaning they not only fully understand the market, but have built solid relationships with the widest range of vendors, customers and specialists looking to progress their career.

We've worked hard to build a reputation for delivering only the very best professionals to our customers. Our top-level service has assisted vendor channel partners, global manufacturing businesses and SMEs attract and retain the right people for their business.



EA License Number: 11C3017

EA Personnel Number: R21100713

PMO Senior Manager | Singapore | MNC Company | Port Operator and Supply Chain Industry

My client is in the Port Operator and Supply Chain Industry and we are looking for a PMO Senior Manager to join them.

Roles & Responsibilities

• Collaborating with other department leaders to define, prioritize, and develop projects.
• Review project plans, including validating deadlines, prioritizing tasks, and resource allocation.
• Analysing financial data, including project budgets, risks, and resource allocation.
• Connect project managers with relevant subject matter experts to formulate risk mitigation strategies.
• Providing project health reports to Executives, and escalating impasse to Sponsors/Executives for support to expedite resolution.
• Overseeing the development of the project and ensuring that project managers are carrying out their tasks efficiently while upholding the company's standards.
• Drafting new and improving existing project management office policies and processes.
• Continuously evaluating projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines.
• Ensure project managers properly and accurately document the project's creation, development, and execution as well as document the project's scope, budget, justification and user acceptance criteria.

Requirements

• A Bachelor's degree in Information Systems Management, Business, Administration, or a related field.
• A minimum of ten years experience in project management (office) role, completed at least two full project cycles, managed project budget above SGD 1mil.
• A minimum of two years of experience in a supervisory position.
• Strong leadership and stakeholder management skills.
• Good written and verbal communication skills.
• Strong attention to detail and technicalities.
• Excellent organizational and execution skills.
• Good interpersonal and multi-tasking skills.
• A Project Management Professional (PMP) Certification may be advantageous.

Think you're a good fit for this job? Please do not hesitate to

• Email your resume to me at e.kok.frgconsulting.com
• Contact me at +65 6994 1434

FRG Technology Consulting

EA Personnel Number: R22104873

EA License number 11C3017



We regret that only shortlisted candidates will be contacted.

About my client

My client is an early stage startup in the web3 space shaping the future of the creator economy. Through a platform where creators can engage with fans and communities on a deeper level, our client seeks to enable artist-fan engagement on a deeper social and financial level, leveraging on blockchain technology and NFTs to revolutionize digital content ownership. Started by serial entrepreneurs with extensive industry experience, my client have the key ingredients and strategic networks for a path to success.

We are looking for a CTO with deep technical expertise in consumer app development and strong passion to work with like-minded entrepreneurs to create the future of the creator economy.



Responsibilities

• Work with cross-functional key stakeholders to develop technology vision and product blueprint
• Lead delivery of long-term technical roadmap
• Set priorities and technical KPIs to drive business growth and to ensure the stability and security of the product
• Hire, manage and grow a cross-functional engineering team
• Own and maintain key technology-focused relationships, including vendors and auditors
• Lead product development sprints and communicate timely with internal and external stakeholders
• Deliver MVP and test product market fit, identify opportunities and risks, and drive product iteration
• Drive Web3.0 innovation and provide blockchain technology expertise
• Make sure proper technical documentation is in place

Requirements

• 5 years of professional software engineering experience including engineering management and leadership experience
• Familiar with end-to-end software development cycle, including design, testing, implementation, security audit, and maintenance etc.
• Experience in full stack and comfortable managing cross functional team, including front-end, back-end, smart contract, and data
• Experience in developing and publishing consumer applications on web and mobile
• A solid grasp of Web3.0 technologies, including smart contract, fungible and non-fungible token standards etc.
• Experience in working with stakeholders in the Web3.0 ecosystem, including blockchain protocols, wallets, launchpads, and exchanges etc.
• Desire and passion to be hands-on and writing codes
• Self-starter, comfortable working in start-up environments

Additional Qualifications

• Master's or Bachelor's degree in computer science, computer engineering or equivalent practical experience
• Former CTO/technical founder/engineering lead of a successful web2.0 or web3.0 company
• Access to a strong network of technical talents
• Familiar with content creator economy

Interested applicants, please contact me at b.tan@frgconsulting.com with your CV attached to set-up a meeting.
EA License Number: 11C3017
EA Personnel Number: R22104138

My client is a leading hedge fund with more than 20 years of presence globally. We are currently looking for Quantitative Developer to develop financial strategies and optimize trading platform and compute cluster. We are looking for candidates that has either strong technical skills in Python or C++.



Responsibilities:

• Design and develop high-quality systematic trading tools
• Improving functionality on the desk and automating manual processes
• Implement strategy algorithms, conduct simulations to test strategy performance and rewrite trading code more efficiently
• Partner closely with researchers and traders to implement new trading ideas and put them into production

Requirements:

• Strong software design and development skills on Python or C++
• Familiarity with Linux and Unix operating systems and command line
• Solid understanding of data structures and algorithms
• Work experience in Market Data, OMS, Crypto, Front-Office is plus

Client is a top tier firm that provides competitive compensation, flexible working schedule and amazing team culture with all techies. We welcome candidates from Quant firm, banks, and tech firms. There are multiple headcounts for team and we are also open to talents that is keen to relocate to Singapore. Hit me up at j.chua@frgconsulting.com to find out more about this opportunity!

EA License Number: 11C3017

EA Personnel Number: R1658550

Representing a global company in looking for a System Analyst that has strong experience in Java development skills and SDLC. You will be managing the enterprise scale applications and participate in the new digital innovation initiatives happening within company.

Responsibilities:

• Involve in delivery of end to end software development life cycle
• Requirement gathering, system analysis, solutions designing, testing, development, deployment, implementation, and support
• Interact with internal users and stakeholders to understand the root of the issues
• Double-hat as Project Manager to oversee entire project lifecycle
• Develop and build software components in Java technology
• Manage the vendors and work together to ensure success delivery of projects

Experience:

• Bachelor Degree in Computer Science, Information Technology, or related field
• Hands-on application development experience in Java technologies
• Backend: Java 1.8, Spring Boot, Server Side
• Frontend: JavaScript, HTML, CSS, Angular
• Knowledge on Object-oriented programming (OOP)
• Familiar with SDLC and working experience with Agile methodologies
• Excellent communication skills, independent and proactive individual, but also able to work in team

Interested parties please send across your updated CV to j.chua@frgconsulting.com for a confidential chat to discuss further!

EA License Number: 11C3017