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Job Title:

SIAM Service Manager

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Role Purpose:

Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

• This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
• ITSM tool configuration is out of scope for the client
• SIAM will be owned by the client, and this role will operate within that framework.

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Key Responsibilities:

1. Service Architecture & Design

• Define and implement service architecture for integrated services.
• Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
• Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
• Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

• Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
• Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

• Operate SIAM governance framework:
  • Monthly service reviews with suppliers.
  • SLA/KPI reporting and trend analysis.
  • Risk and compliance audits.
• Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

• Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
• Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

• Act as the central point of contact for service integration issues.
• Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
• Provide clear reporting to senior leadership on service health and improvement initiatives.

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Required Skills:

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
• Proven ability to design service architecture, ticket flows, and SLA frameworks.
• Excellent governance, reporting, and stakeholder management skills.

Desirable:

• Cloud infrastructure knowledge (AWS, OpenShift).
• Familiarity with secure/government environments.
• Experience in contract and commercial management

Please send me your CV if you're interested

Job Title:



SIAM Service Manager


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

• This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
• ITSM tool configuration is out of scope for the client
• SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:



1. Service Architecture & Design

• Define and implement service architecture for integrated services.
• Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
• Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
• Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

• Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
• Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

• Operate SIAM governance framework:
  • Monthly service reviews with suppliers.
  • SLA/KPI reporting and trend analysis.
  • Risk and compliance audits.
• Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

• Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
• Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

• Act as the central point of contact for service integration issues.
• Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
• Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
• Proven ability to design service architecture, ticket flows, and SLA frameworks.
• Excellent governance, reporting, and stakeholder management skills.

Desirable:

• Cloud infrastructure knowledge (AWS, OpenShift).
• Familiarity with secure/government environments.
• Experience in contract and commercial management

Fully Remote

Inside IR35

January/February Start Date

Please send me your CV if you're interested

Role: SIAM Service Manager

MUST have current SC and BPSS (any that have lapsed will not be considered)

Deep expertise in multi-vendor service architecture is also a MUST HAVE


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

• This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
• ITSM tool configuration is out of scope for the client
• SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:



1. Service Architecture & Design

• Define and implement service architecture for integrated services.
• Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
• Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
• Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

• Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
• Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

• Operate SIAM governance framework:
  • Monthly service reviews with suppliers.
  • SLA/KPI reporting and trend analysis.
  • Risk and compliance audits.
• Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

• Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
• Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

• Act as the central point of contact for service integration issues.
• Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
• Proven ability to design service architecture, ticket flows, and SLA frameworks.
• Excellent governance, reporting, and stakeholder management skills.

Desirable:

• Cloud infrastructure knowledge (AWS, OpenShift).
• Familiarity with secure/government environments.
• Experience in contract and commercial management

Fully Remote

Inside IR35

6 months contract

January/February Start Date

Please send me your CV if you're interested

Enterprise Architect - Contract
Location: Central London (Hybrid, 3 days on site)
Outside IR35

Key Responsibilities
Strategy and Architecture Leadership
* Define and maintain the enterprise architecture vision, principles, and target state aligned to business, digital, and data strategies.
* Develop architecture roadmaps and transition states that support both incremental delivery and long‑term transformation.
* Establish enterprise approaches for integration, data, and AI architectures, ensuring consistency, reuse, and governance.
* Ensure architectural decisions address scalability, resilience, security, regulatory compliance, ethical AI, and cost efficiency.
Integration, iPaaS and Platform Architecture


Essential Experience
* Typically 8+ years in architecture roles, including Enterprise or Lead Architect positions.
* Experience in complex, integration‑heavy, data‑driven environments.
* Strong background across business, application, data, integration, AI, and technology architecture domains.
* Deep understanding of platforms such as Salesforce, Sitecore, Microsoft Dynamics, or SuccessFactors.
* Strong communication and influencing skills at executive level.
* Familiarity with architecture frameworks (e.g., TOGAF) is desirable but not essential.
Integration and iPaaS Expertise
* Deep understanding of enterprise integration patterns and iPaaS platforms.
* Experience with API management, event‑driven systems, and SaaS ecosystems.
* Knowledge of cloud platforms (AWS, Azure, or GCP).


Desirable AI and Data Architecture Skills
* Understanding of AI and machine learning architectures, including data foundations and model lifecycle.
* Awareness of generative AI architectures and integration patterns.
* Strong appreciation of ethical AI, governance, risk, and compliance.



Please send me a copy of your CV if you're interested

Job Title:



SIAM Service Manager


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

• This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
• ITSM tool configuration is out of scope for the client
• SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:



1. Service Architecture & Design

• Define and implement service architecture for integrated services.
• Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
• Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
• Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

• Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
• Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

• Operate SIAM governance framework:
  • Monthly service reviews with suppliers.
  • SLA/KPI reporting and trend analysis.
  • Risk and compliance audits.
• Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

• Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
• Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

• Act as the central point of contact for service integration issues.
• Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
• Proven ability to design service architecture, ticket flows, and SLA frameworks.
• Excellent governance, reporting, and stakeholder management skills.

Desirable:

• Cloud infrastructure knowledge (AWS, OpenShift).
• Familiarity with secure/government environments.
• Experience in contract and commercial management

Fully Remote

Inside IR35

January/February Start Date

Please send me your CV if you're interested

We are representing a well established consumer brand undergoing a major AI transformation initiative.

The organization is designing and standing up a next generation, AI ready data platform on AWS, with Snowflake at the core. They are looking for a professional who will take ownership of the platform as the external advisory engagement transitions, ultimately becoming the internal Data Platform Lead.

This is not a "ticket taking" data engineering role. This is a build, architect, and own mandate.

The business is investing heavily in foundational data capabilities to support:

• 
  
  GenAI enablement
• 
  
  Revenue management and pricing optimization
• 
  
  Marketing analytics
• 
  
  Retail and consumer insights
• 
  
  Enterprise data modernization

You would be stepping in at a critical inflection point, helping shape the long term data and AI backbone of the organization.

What You'll Be Doing:

Platform Ownership

• 
  
  Build and scale ingestion pipelines and core platform foundations
• 
  
  Own architecture, governance, reliability, and scalability
• 
  
  Enhance and mature the medallion architecture
• 
  
  Implement Snowpark based compute models

Engineering Execution

• 
  
  Develop within Snowflake (Snowpark, Snowpipe, streaming)
• 
  
  Leverage AWS core data and compute services
• 
  
  Drive transformations with dbt
• 
  
  Integrate marketing, retailer, Nielsen, and consumer behavior data sources
• 
  
  Use Fivetran for ingestion workflows
• 
  
  Manage infrastructure as code via Terraform
• 
  
  Maintain version control standards via GitHub

Strategic Impact

• 
  
  Translate business use cases into scalable platform components
• 
  
  Advise leadership on what should or should not be built, and why
• 
  
  Act as the internal SME across Snowflake and AWS data engineering
• 
  
  Partner with business stakeholders and product owners
• 
  
  Lead knowledge transfer and transition planning from consulting to in house

This individual will ultimately lead the internal data platform function and collaborate closely with a separate application engineering team.

What We're Looking For

• 
  
  Strong hands on Snowflake experience, including Snowpark and advanced ingestion patterns
• 
  
  Deep AWS data platform expertise
• 
  
  Experience building and scaling enterprise data platforms end to end
• 
  
  Architecture level thinking, not just pipeline development
• 
  
  Experience supporting analytics and AI use cases
• 
  
  Strong stakeholder engagement and communication skills
• 
  
  Ability to operate independently and define standards

Weekly visits to the office in New York are strongly preferred