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Job Title:



SIAM Service Manager


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

• This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
• ITSM tool configuration is out of scope for the client
• SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:



1. Service Architecture & Design

• Define and implement service architecture for integrated services.
• Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
• Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
• Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

• Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
• Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

• Operate SIAM governance framework:
  • Monthly service reviews with suppliers.
  • SLA/KPI reporting and trend analysis.
  • Risk and compliance audits.
• Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

• Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
• Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

• Act as the central point of contact for service integration issues.
• Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
• Proven ability to design service architecture, ticket flows, and SLA frameworks.
• Excellent governance, reporting, and stakeholder management skills.

Desirable:

• Cloud infrastructure knowledge (AWS, OpenShift).
• Familiarity with secure/government environments.
• Experience in contract and commercial management

Fully Remote

Inside IR35

January/February Start Date

Please send me your CV if you're interested

Job Title:

SIAM Service Manager

---

Role Purpose:

Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

• This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
• ITSM tool configuration is out of scope for the client
• SIAM will be owned by the client, and this role will operate within that framework.

---

Key Responsibilities:

1. Service Architecture & Design

• Define and implement service architecture for integrated services.
• Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
• Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
• Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

• Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
• Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

• Operate SIAM governance framework:
  • Monthly service reviews with suppliers.
  • SLA/KPI reporting and trend analysis.
  • Risk and compliance audits.
• Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

• Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
• Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

• Act as the central point of contact for service integration issues.
• Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
• Provide clear reporting to senior leadership on service health and improvement initiatives.

---

Required Skills:

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
• Proven ability to design service architecture, ticket flows, and SLA frameworks.
• Excellent governance, reporting, and stakeholder management skills.

Desirable:

• Cloud infrastructure knowledge (AWS, OpenShift).
• Familiarity with secure/government environments.
• Experience in contract and commercial management

Please send me your CV if you're interested

Job Title:



SIAM Service Manager


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

• This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
• ITSM tool configuration is out of scope for the client
• SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:



1. Service Architecture & Design

• Define and implement service architecture for integrated services.
• Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
• Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
• Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

• Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
• Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

• Operate SIAM governance framework:
  • Monthly service reviews with suppliers.
  • SLA/KPI reporting and trend analysis.
  • Risk and compliance audits.
• Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

• Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
• Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

• Act as the central point of contact for service integration issues.
• Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
• Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
• Proven ability to design service architecture, ticket flows, and SLA frameworks.
• Excellent governance, reporting, and stakeholder management skills.

Desirable:

• Cloud infrastructure knowledge (AWS, OpenShift).
• Familiarity with secure/government environments.
• Experience in contract and commercial management

Fully Remote

Inside IR35

January/February Start Date

Please send me your CV if you're interested

Role: SIAM Service Manager

MUST have current SC and BPSS (any that have lapsed will not be considered)

Deep expertise in multi-vendor service architecture is also a MUST HAVE


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

• This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
• ITSM tool configuration is out of scope for the client
• SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:



1. Service Architecture & Design

• Define and implement service architecture for integrated services.
• Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
• Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
• Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

• Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
• Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

• Operate SIAM governance framework:
  • Monthly service reviews with suppliers.
  • SLA/KPI reporting and trend analysis.
  • Risk and compliance audits.
• Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

• Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
• Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

• Act as the central point of contact for service integration issues.
• Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
• Proven ability to design service architecture, ticket flows, and SLA frameworks.
• Excellent governance, reporting, and stakeholder management skills.

Desirable:

• Cloud infrastructure knowledge (AWS, OpenShift).
• Familiarity with secure/government environments.
• Experience in contract and commercial management

Fully Remote

Inside IR35

6 months contract

January/February Start Date

Please send me your CV if you're interested

Enterprise Architect - Contract
Location: Central London (Hybrid, 3 days on site)
Outside IR35

Key Responsibilities
Strategy and Architecture Leadership
* Define and maintain the enterprise architecture vision, principles, and target state aligned to business, digital, and data strategies.
* Develop architecture roadmaps and transition states that support both incremental delivery and long‑term transformation.
* Establish enterprise approaches for integration, data, and AI architectures, ensuring consistency, reuse, and governance.
* Ensure architectural decisions address scalability, resilience, security, regulatory compliance, ethical AI, and cost efficiency.
Integration, iPaaS and Platform Architecture


Essential Experience
* Typically 8+ years in architecture roles, including Enterprise or Lead Architect positions.
* Experience in complex, integration‑heavy, data‑driven environments.
* Strong background across business, application, data, integration, AI, and technology architecture domains.
* Deep understanding of platforms such as Salesforce, Sitecore, Microsoft Dynamics, or SuccessFactors.
* Strong communication and influencing skills at executive level.
* Familiarity with architecture frameworks (e.g., TOGAF) is desirable but not essential.
Integration and iPaaS Expertise
* Deep understanding of enterprise integration patterns and iPaaS platforms.
* Experience with API management, event‑driven systems, and SaaS ecosystems.
* Knowledge of cloud platforms (AWS, Azure, or GCP).


Desirable AI and Data Architecture Skills
* Understanding of AI and machine learning architectures, including data foundations and model lifecycle.
* Awareness of generative AI architectures and integration patterns.
* Strong appreciation of ethical AI, governance, risk, and compliance.



Please send me a copy of your CV if you're interested

Join a dynamic team shaping the future of cloud solutions. A prestigious opportunity has emerged for a Freelance position focused on AWS Architecture. Working remotely, this role is an essential part of a forward-thinking team that values innovation and collaboration.

Candidates who thrive in a flexible environment and possess a strong understanding of AWS will find this role particularly rewarding.

**Key Requirements:**
- Proven experience with AWS technologies and services

- Ability to build and maintain severless apps with AWS Lambda, API gateway, DynamoDB, SNS and CDK

- Ability to write and deploy code in Typescript, Python or Node.js

- Automate infrastructure deployment using CDK or similar IaC frameworks

This position offers the chance to contribute to impactful projects within a supportive environment. If you are an innovative thinker ready to make your mark in cloud technology, we encourage you to apply for this exciting opportunity. Your expertise could shape the future of our client's AWS Marketplace initiatives.

A Finnish customer of mine has reached out looking for a Freelance Solution Architect (Lead/Expert) to join them on a 12 month contract (plus likely extension).

This would be a 100% allocation engagement, with a requirement to visit the customer's office in either Helsinki or Oulu 1-2 days per week.

My customer is looking for someone with strong experience in architecting and building large TypeScript / JavaScript applications on modern frameworks (preferably React).

In addition, they're also looking for the following experience:

• Experience in architecting and building large-scale, high-traffic web applications and platforms.
• Experience in leading and Guiding large development communities or organizations in enterprise context.
• Experience in platform engineering and/or software framework development.
• Microsoft Azure.

Nice-to-haves include:

• Integration technologies such as Websockets, gRPC, Event-Driven Architecture.
• Cloud platforms and technologies.
• Custom DevOps tooling and Infrastructure as Code.
• A/B testing and Web Analytics.
• Accessibility and Design Systems.
• Modern IAM architecture and OIDC.

Lead Data Engineer/ Architect - Contract



Start date 27th October

Inside IR35

1-2 days in London office



We need a Lead data engineer who has hands on experience as a Data Architect:

You musty have in:

AWS

Glue

Sagemaker

Architect data platforms while having hands on experience



Please send me copy of your job CV if you're interested

I'm supporting a long‑standing client who is looking for an experienced Data Architect to join a large‑scale transformation programme.



Core skillset:

Strong background in cloud‑based data architecture (Azure)

High proficiency with Snowflake

Experience with ADF and modern orchestration tools

Solid exposure to DBT and transformation frameworks

Comfortable coding with Python

Understanding of monitoring/observability tools (e.g., Prometheus)

Knowledge of ETL/ELT patterns and best practice



Contract length - 6 months (possibility for extension)

Contract type - inside IR35

Location - Warwick (hybrid 2 days pw onsite requirement)

Sponsorship is not available for this role