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Job Title:

SIAM Service Manager

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Role Purpose:

Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

• This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
• ITSM tool configuration is out of scope for the client
• SIAM will be owned by the client, and this role will operate within that framework.

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Key Responsibilities:

1. Service Architecture & Design

• Define and implement service architecture for integrated services.
• Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
• Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
• Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

• Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
• Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

• Operate SIAM governance framework:
  • Monthly service reviews with suppliers.
  • SLA/KPI reporting and trend analysis.
  • Risk and compliance audits.
• Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

• Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
• Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

• Act as the central point of contact for service integration issues.
• Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
• Provide clear reporting to senior leadership on service health and improvement initiatives.

---

Required Skills:

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
• Proven ability to design service architecture, ticket flows, and SLA frameworks.
• Excellent governance, reporting, and stakeholder management skills.

Desirable:

• Cloud infrastructure knowledge (AWS, OpenShift).
• Familiarity with secure/government environments.
• Experience in contract and commercial management

Please send me your CV if you're interested

Job Title:



SIAM Service Manager


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

• This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
• ITSM tool configuration is out of scope for the client
• SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:



1. Service Architecture & Design

• Define and implement service architecture for integrated services.
• Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
• Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
• Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

• Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
• Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

• Operate SIAM governance framework:
  • Monthly service reviews with suppliers.
  • SLA/KPI reporting and trend analysis.
  • Risk and compliance audits.
• Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

• Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
• Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

• Act as the central point of contact for service integration issues.
• Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
• Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
• Proven ability to design service architecture, ticket flows, and SLA frameworks.
• Excellent governance, reporting, and stakeholder management skills.

Desirable:

• Cloud infrastructure knowledge (AWS, OpenShift).
• Familiarity with secure/government environments.
• Experience in contract and commercial management

Fully Remote

Inside IR35

January/February Start Date

Please send me your CV if you're interested

Role: SIAM Service Manager

MUST have current SC and BPSS (any that have lapsed will not be considered)

Deep expertise in multi-vendor service architecture is also a MUST HAVE


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

• This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
• ITSM tool configuration is out of scope for the client
• SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:



1. Service Architecture & Design

• Define and implement service architecture for integrated services.
• Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
• Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
• Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

• Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
• Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

• Operate SIAM governance framework:
  • Monthly service reviews with suppliers.
  • SLA/KPI reporting and trend analysis.
  • Risk and compliance audits.
• Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

• Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
• Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

• Act as the central point of contact for service integration issues.
• Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
• Proven ability to design service architecture, ticket flows, and SLA frameworks.
• Excellent governance, reporting, and stakeholder management skills.

Desirable:

• Cloud infrastructure knowledge (AWS, OpenShift).
• Familiarity with secure/government environments.
• Experience in contract and commercial management

Fully Remote

Inside IR35

6 months contract

January/February Start Date

Please send me your CV if you're interested

Contract Opportunity: Azure Security Architect - GenAI Focus

Location: Remote (Sweden)
Type: Freelance / Contract
Start Date: Immediate
Duration: 4 months

We're working with a forward-thinking organisation that's scaling its AI capabilities on Microsoft Azure. As part of a strategic initiative, they're looking for a Security Architect with deep hands-on experience in Azure cloud security and Generative AI (GenAI) deployments.

This is a technical, delivery-focused role for someone who thrives in complex environments and can translate security strategy into actionable architecture and implementation plans.

What You'll Be Doing

• Assess and enhance the security posture of GenAI and AI platforms built on Azure
• Design secure, scalable cloud architectures aligned with business and compliance needs
• Define and implement a road map for security uplift across Azure services
• Collaborate with engineering teams to embed secure-by-design principles into the development life cycle
• Identify and mitigate GenAI-specific risks

What You'll Deliver

• Architecture review and recommendations
• Security uplift strategy and road map
• Implementation plan for security controls
• Secure SDLC guidelines
• GenAI risk assessment and mitigation framework

What We're Looking For

• Proven experience as a Security Architect in Azure environments
• Strong command of Azure-native security tools (e.g., Defender, Sentinel, Key Vault, RBAC)
• Hands-on experience with GenAI platforms (e.g., Azure OpenAI, Azure AI Studio)
• Ability to implement security controls
• Relevant certifications (e.g., AZ-500, SC-100, SC-300)
• Familiarity with compliance frameworks (ISO 27001, NIST, GDPR)

Job Title:



SIAM Service Manager


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.

• This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
• ITSM tool configuration is out of scope for the client
• SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:



1. Service Architecture & Design

• Define and implement service architecture for integrated services.
• Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
• Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
• Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.

2. Service Transition

• Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
• Coordinate testing and acceptance for new or changed services.

3. Governance & Reporting

• Operate SIAM governance framework:
  • Monthly service reviews with suppliers.
  • SLA/KPI reporting and trend analysis.
  • Risk and compliance audits.
• Maintain escalation paths and RACI matrices.

4. Continual Service Improvement (CSIP)

• Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
• Drive automation and efficiency improvements across ITSM workflows.

5. Stakeholder & Supplier Management

• Act as the central point of contact for service integration issues.
• Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

• Strong experience in SIAM and multi-supplier environments.
• Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
• Proven ability to design service architecture, ticket flows, and SLA frameworks.
• Excellent governance, reporting, and stakeholder management skills.

Desirable:

• Cloud infrastructure knowledge (AWS, OpenShift).
• Familiarity with secure/government environments.
• Experience in contract and commercial management

Fully Remote

Inside IR35

January/February Start Date

Please send me your CV if you're interested

Contract Opportunity: Azure Security Architect - GenAI Focus

Location: Remote (Finland)
Type: Freelance / Contract
Start Date: Immediate
Duration: 4 months



We're working with a forward-thinking organisation that's scaling its AI capabilities on Microsoft Azure. As part of a strategic initiative, they're looking for a Security Architect with deep hands-on experience in Azure cloud security and Generative AI (GenAI) deployments.

What You'll Be Doing

• Assess and enhance the security posture of GenAI and AI platforms built on Azure
• Design secure, scalable cloud architectures aligned with business and compliance needs
• Define and implement a road map for security uplift across Azure services
• Collaborate with engineering teams to embed secure-by-design principles into the development life cycle
• Identify and mitigate GenAI-specific risks

What You'll Deliver

• Architecture review and recommendations
• Security uplift strategy and road map
• Implementation plan for security controls
• Secure SDLC guidelines
• GenAI risk assessment and mitigation framework

What We're Looking For

• Proven experience as a Security Architect in Azure environments
• Strong command of Azure-native security tools (e.g., Defender, Sentinel, Key Vault, RBAC)
• Hands-on experience with GenAI platforms (e.g., Azure OpenAI, Azure AI Studio)
• Ability to implement security controls
• Relevant certifications (e.g., AZ-500, SC-100, SC-300)
• Familiarity with compliance frameworks (ISO 27001, NIST, GDPR)

A Finnish customer of mine has reached out looking for a Freelance Solution Architect (Lead/Expert) to join them on a 12 month contract (plus likely extension).

This would be a 100% allocation engagement, with a requirement to visit the customer's office in either Helsinki or Oulu 1-2 days per week.

My customer is looking for someone with strong experience in architecting and building large TypeScript / JavaScript applications on modern frameworks (preferably React).

In addition, they're also looking for the following experience:

• Experience in architecting and building large-scale, high-traffic web applications and platforms.
• Experience in leading and Guiding large development communities or organizations in enterprise context.
• Experience in platform engineering and/or software framework development.
• Microsoft Azure.

Nice-to-haves include:

• Integration technologies such as Websockets, gRPC, Event-Driven Architecture.
• Cloud platforms and technologies.
• Custom DevOps tooling and Infrastructure as Code.
• A/B testing and Web Analytics.
• Accessibility and Design Systems.
• Modern IAM architecture and OIDC.

Lead Data Engineer/ Architect - Contract



Start date 27th October

Inside IR35

1-2 days in London office



We need a Lead data engineer who has hands on experience as a Data Architect:

You musty have in:

AWS

Glue

Sagemaker

Architect data platforms while having hands on experience



Please send me copy of your job CV if you're interested

Data Architect - Contract

We are seeking a skilled Data Architect to lead the design, development, and oversight of our enterprise-wide data infrastructure. This role plays a key part in defining our data strategy and ensuring high standards of data quality, accessibility, and security across multiple systems and platforms. The ideal candidate will be a strategic thinker with strong expertise in modern data architectures and data governance practices.

Required Skills and Experience:

• Proven experience as a Data Architect or in a similar senior data-focused role.
• Extensive experience with various data modelling techniques and tools.
• Deep understanding of different data storage solutions (e.g., relational, NoSQL, data lakes) and their appropriate use cases.
• Strong knowledge of data integration patterns, ETL/ELT processes, and data pipeline orchestration.
• Experience with AWS data platforms and their respective data services.
• Solid understanding of data governance principles, including data quality, metadata management, and access control.
• Familiarity with big data technologies (e.g., Spark, Hadoop) and distributed computing.

Proficiency in SQL and at least one programming language (e.g., Python, Java)

6 Month Contract

Inside IR35

Immediately available

London up to 2 times a month in the office

Please send CV's to a.otoole@tenthrevolution.com if you meet these requirements

Join a dynamic team shaping the future of cloud solutions. A prestigious opportunity has emerged for a Freelance position focused on AWS Architecture. Working remotely, this role is an essential part of a forward-thinking team that values innovation and collaboration.

Candidates who thrive in a flexible environment and possess a strong understanding of AWS will find this role particularly rewarding.

**Key Requirements:**
- Proven experience with AWS technologies and services

- Ability to build and maintain severless apps with AWS Lambda, API gateway, DynamoDB, SNS and CDK

- Ability to write and deploy code in Typescript, Python or Node.js

- Automate infrastructure deployment using CDK or similar IaC frameworks

This position offers the chance to contribute to impactful projects within a supportive environment. If you are an innovative thinker ready to make your mark in cloud technology, we encourage you to apply for this exciting opportunity. Your expertise could shape the future of our client's AWS Marketplace initiatives.