IT Operations Team Lead

Overview:
Our client is looking for an IT Operations Team Lead to oversee a 24x7 support team. The role involves system monitoring, incident management, security oversight, and ensuring SLA compliance in a Linux-based environment.



Key Responsibilities:

• Lead 7x24 operations team and manage onsite/offsite support
• Configure, implement, manage, and troubleshoot the internal system
• Monitor system performance and handle incident response
• Handle security incidents and ensure system/network protection
• Ensure SLA compliance and minimize service disruptions
• Coordinate hardware repair and network support
• Liaise with external parties including government stakeholders
• Work with third-party providers on system integration
• Maintain detailed system and operational documentation

Requirements:

• Strong Linux/system administration experience
• Good understanding of IT security and incident response
• Familiar with SLA-driven service delivery
• Security certifications (e.g. CISA, CISSP) preferred
• Team leadership in 24x7 or shift-based environments
• Experience with government clients is a plus
• Willing to work on a 7x24 shift schedule

This is a great opportunity for those looking for a stable and long-term career. You'll be part of a team with growth potential. We aim to hire within this month, so if you're interested, please apply or contact me directly, c.chin@tenthrevolution.com or call me at +852 3018 0384 for discuss further.