IT Support

Job Description

We are seeking for experience IT Support to join our client. You will be provide IT support for retail stores, manage systems, troubleshoot issues, for both in-house & store support.



Job Responsibilities:

• Provide in-house IT support from Tier 1 to Tier 2 (remote and on-site) for retail stores and back office.
• Install and configure PC/Mac hardware and software.
• Set up, support, and troubleshoot POS and payment systems.
• Configure and manage mobile devices.
• Diagnose and resolve system and network issues.
• Maintain IT asset records and documentation.
• Manage hardware and software licenses.
• Follow and update IT procedures.
• Support projects and other assigned tasks.

Job Requirements:

• Experienced in technical support or similar duties
• POS system experience will be an advantage.
• Experienced in handle issue related with Active Directory, Group Policy, O365, virtualization, and cloud computing is a plus.
• Knowledge of networking (AP, routing, switching, firewalls, IP addressing).
• Attend to emergency support when needed.
• Fluent in English and Chinese (written and spoken).

This is a fantastic opportunity and great culture to work with 5 working days a week, comprehensive remuneration packages and training provided. We are hiring within the month and If you think this role is suitable for you please send your CV to Carsten, c.chin@tenthrevolution.com or call me at +852 3018 0384 to discuss further.