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For Permanent and Contract

SIAM Network Manager

England, London, City of London

  • £500 to £550 GBP
  • Architect Role
  • Skills: Neural Networks
  • Seniority: Senior

Job description



Job Title:



SIAM Service Manager


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.
  • This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
  • ITSM tool configuration is out of scope for the client
  • SIAM will be owned by the client, and this role will operate within that framework.




Key Responsibilities:



1. Service Architecture & Design
  • Define and implement service architecture for integrated services.
  • Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
  • Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
  • Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.


2. Service Transition
  • Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
  • Coordinate testing and acceptance for new or changed services.


3. Governance & Reporting
  • Operate SIAM governance framework:
    • Monthly service reviews with suppliers.
    • SLA/KPI reporting and trend analysis.
    • Risk and compliance audits.
  • Maintain escalation paths and RACI matrices.


4. Continual Service Improvement (CSIP)
  • Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
  • Drive automation and efficiency improvements across ITSM workflows.


5. Stakeholder & Supplier Management
  • Act as the central point of contact for service integration issues.
  • Provide clear reporting to senior leadership on service health and improvement initiatives.




Required Skills:

  • Strong experience in SIAM and multi-supplier environments.
  • Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
  • Proven ability to design service architecture, ticket flows, and SLA frameworks.
  • Excellent governance, reporting, and stakeholder management skills.


Desirable:
  • Cloud infrastructure knowledge (AWS, OpenShift).
  • Familiarity with secure/government environments.
  • Experience in contract and commercial management


Fully Remote

Inside IR35

January/February Start Date

Please send me your CV if you're interested

Network Architect

England, London, City of London

  • £500 to £550 GBP
  • Architect Role
  • Skills: Neural Networks, aws, openshift, SIAM, ITS, , ITIL, CSIP, IBM, OLA, SLA,
  • Seniority: Senior

Job description

Job Title:



SIAM Service Manager

Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.
  • This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
  • ITSM tool configuration is out of scope for the client
  • SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:



1. Service Architecture & Design
  • Define and implement service architecture for integrated services.
  • Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
  • Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
  • Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.


2. Service Transition
  • Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
  • Coordinate testing and acceptance for new or changed services.


3. Governance & Reporting
  • Operate SIAM governance framework:
    • Monthly service reviews with suppliers.
    • SLA/KPI reporting and trend analysis.
    • Risk and compliance audits.
  • Maintain escalation paths and RACI matrices.


4. Continual Service Improvement (CSIP)
  • Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
  • Drive automation and efficiency improvements across ITSM workflows.


5. Stakeholder & Supplier Management
  • Act as the central point of contact for service integration issues.
  • Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
  • Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

  • Strong experience in SIAM and multi-supplier environments.
  • Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
  • Proven ability to design service architecture, ticket flows, and SLA frameworks.
  • Excellent governance, reporting, and stakeholder management skills.


Desirable:
  • Cloud infrastructure knowledge (AWS, OpenShift).
  • Familiarity with secure/government environments.
  • Experience in contract and commercial management


Please send me your CV if you're interested

SIAM Service Manager

England, London, City of London

  • £500 to £550 GBP
  • Architect Role
  • Skills: Neural Networks
  • Seniority: Senior

Job description



Job Title:



SIAM Service Manager


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.
  • This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
  • ITSM tool configuration is out of scope for the client
  • SIAM will be owned by the client, and this role will operate within that framework.




Key Responsibilities:



1. Service Architecture & Design
  • Define and implement service architecture for integrated services.
  • Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
  • Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
  • Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.


2. Service Transition
  • Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
  • Coordinate testing and acceptance for new or changed services.


3. Governance & Reporting
  • Operate SIAM governance framework:
    • Monthly service reviews with suppliers.
    • SLA/KPI reporting and trend analysis.
    • Risk and compliance audits.
  • Maintain escalation paths and RACI matrices.


4. Continual Service Improvement (CSIP)
  • Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
  • Drive automation and efficiency improvements across ITSM workflows.


5. Stakeholder & Supplier Management
  • Act as the central point of contact for service integration issues.
  • Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
  • Provide clear reporting to senior leadership on service health and improvement initiatives.




Required Skills:

  • Strong experience in SIAM and multi-supplier environments.
  • Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
  • Proven ability to design service architecture, ticket flows, and SLA frameworks.
  • Excellent governance, reporting, and stakeholder management skills.


Desirable:
  • Cloud infrastructure knowledge (AWS, OpenShift).
  • Familiarity with secure/government environments.
  • Experience in contract and commercial management


Fully Remote

Inside IR35

January/February Start Date

Please send me your CV if you're interested

Network Architect

England, London, City of London

  • £500 to £550 GBP
  • Architect Role
  • Skills: Neural Networks
  • Seniority: Senior

Job description



Role: SIAM Service Manager

MUST have current SC and BPSS (any that have lapsed will not be considered)

Deep expertise in multi-vendor service architecture is also a MUST HAVE


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.
  • This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
  • ITSM tool configuration is out of scope for the client
  • SIAM will be owned by the client, and this role will operate within that framework.




Key Responsibilities:



1. Service Architecture & Design
  • Define and implement service architecture for integrated services.
  • Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
  • Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
  • Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.


2. Service Transition
  • Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
  • Coordinate testing and acceptance for new or changed services.


3. Governance & Reporting
  • Operate SIAM governance framework:
    • Monthly service reviews with suppliers.
    • SLA/KPI reporting and trend analysis.
    • Risk and compliance audits.
  • Maintain escalation paths and RACI matrices.


4. Continual Service Improvement (CSIP)
  • Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
  • Drive automation and efficiency improvements across ITSM workflows.


5. Stakeholder & Supplier Management
  • Act as the central point of contact for service integration issues.
  • Provide clear reporting to senior leadership on service health and improvement initiatives.




Required Skills:

  • Strong experience in SIAM and multi-supplier environments.
  • Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
  • Proven ability to design service architecture, ticket flows, and SLA frameworks.
  • Excellent governance, reporting, and stakeholder management skills.


Desirable:
  • Cloud infrastructure knowledge (AWS, OpenShift).
  • Familiarity with secure/government environments.
  • Experience in contract and commercial management


Fully Remote

Inside IR35

6 months contract

January/February Start Date

Please send me your CV if you're interested

AWS Data Architect - Contract Role - £500/pd

England, London, City of London

  • Up to £500 GBP
  • Architect Role
  • Skills: Python, aws, architect, data, data architect, java, etl, bi, data science, sql, spark, hadoop
  • Seniority: Mid-level

Job description

AWS Data Architect - London/Remote - £500/pd



Please note - this role will require you to be UK based with the unrestricted right to work in the UK. You must be willing to work on-site in London as required.

About the Role

We are seeking an experienced Data Architect to design, develop, and govern our enterprise data landscape. This is a critical role in shaping our data strategy, ensuring data quality, accessibility, and security across multiple platforms and systems. If you thrive on building robust data ecosystems and delivering impactful solutions, we want to hear from you.

Key Responsibilities

  • Design and implement scalable, secure, and efficient data architectures.
  • Define and enforce data governance standards, including data quality and metadata management.
  • Collaborate with stakeholders to align data solutions with business objectives.
  • Oversee data integration, ETL/ELT processes, and pipeline orchestration.
  • Optimize data storage solutions across relational, NoSQL, and data lake environments.
  • Leverage AWS data platforms and services to deliver enterprise-grade solutions.
  • Stay ahead of emerging technologies and best practices in big data and distributed computing.


Required Skills & Experience

  • Proven experience as a Data Architect or in a senior data-focused role.
  • Expertise in data modelling techniques and tools.
  • Strong knowledge of data storage solutions (relational, NoSQL, data lakes).
  • Hands-on experience with data integration patterns and ETL/ELT processes.
  • Proficiency in AWS data platforms and services.
  • Solid understanding of data governance principles (data quality, metadata, access control).
  • Familiarity with big data technologies (Spark, Hadoop) and distributed computing.
  • Advanced SQL skills and proficiency in at least one programming language (Python, Java).


Additional Requirements

  • Immediate availability for an October start.
  • Must be UK-based with unrestricted right to work in the UK.
  • Comfortable with occasional travel to London for on-site meetings.


Why Apply?

  • Opportunity to shape the future of our data strategy.
  • Competitive day rate and flexible working arrangements.
  • Work on cutting-edge data technologies in a collaborative environment.


To apply for this role please submit your CV or contact David Airey on 0191 338 7508 or at d.airey@tenthrevolution.com. Interviews will begin this week.

Tenth Revolution Group are the go-to recruiter for Data & AI roles in the UK offering more opportunities across the country than any other recruitment agency. We're the proud sponsor and supporter of SQLBits, Power Platform World Tour, and the London Fabric User Group. We are the global leaders in Data & AI recruitment.

Data Architect

England, London, Bromley

  • £400 to £450 GBP
  • Architect Role
  • Skills: Python, AWS, Data Architect, Java, ETL, ELT, Nosql, data lake, sql, spark, hadoop
  • Seniority: Senior

Job description



Data Architect - Contract

We are seeking a skilled Data Architect to lead the design, development, and oversight of our enterprise-wide data infrastructure. This role plays a key part in defining our data strategy and ensuring high standards of data quality, accessibility, and security across multiple systems and platforms. The ideal candidate will be a strategic thinker with strong expertise in modern data architectures and data governance practices.

Required Skills and Experience:
  • Proven experience as a Data Architect or in a similar senior data-focused role.
  • Extensive experience with various data modelling techniques and tools.
  • Deep understanding of different data storage solutions (e.g., relational, NoSQL, data lakes) and their appropriate use cases.
  • Strong knowledge of data integration patterns, ETL/ELT processes, and data pipeline orchestration.
  • Experience with AWS data platforms and their respective data services.
  • Solid understanding of data governance principles, including data quality, metadata management, and access control.
  • Familiarity with big data technologies (e.g., Spark, Hadoop) and distributed computing.


Proficiency in SQL and at least one programming language (e.g., Python, Java)

6 Month Contract

Inside IR35

Immediately available

London up to 2 times a month in the office

Please send CV's to a.otoole@tenthrevolution.com if you meet these requirements