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For Permanent and Contract

SIAM Network Manager

England, London, City of London

  • £500 to £550 GBP
  • Architect Role
  • Skills: Neural Networks
  • Seniority: Senior

Job description



Job Title:



SIAM Service Manager


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.
  • This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
  • ITSM tool configuration is out of scope for the client
  • SIAM will be owned by the client, and this role will operate within that framework.




Key Responsibilities:



1. Service Architecture & Design
  • Define and implement service architecture for integrated services.
  • Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
  • Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
  • Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.


2. Service Transition
  • Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
  • Coordinate testing and acceptance for new or changed services.


3. Governance & Reporting
  • Operate SIAM governance framework:
    • Monthly service reviews with suppliers.
    • SLA/KPI reporting and trend analysis.
    • Risk and compliance audits.
  • Maintain escalation paths and RACI matrices.


4. Continual Service Improvement (CSIP)
  • Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
  • Drive automation and efficiency improvements across ITSM workflows.


5. Stakeholder & Supplier Management
  • Act as the central point of contact for service integration issues.
  • Provide clear reporting to senior leadership on service health and improvement initiatives.




Required Skills:

  • Strong experience in SIAM and multi-supplier environments.
  • Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
  • Proven ability to design service architecture, ticket flows, and SLA frameworks.
  • Excellent governance, reporting, and stakeholder management skills.


Desirable:
  • Cloud infrastructure knowledge (AWS, OpenShift).
  • Familiarity with secure/government environments.
  • Experience in contract and commercial management


Fully Remote

Inside IR35

January/February Start Date

Please send me your CV if you're interested

Network Architect

England, London, City of London

  • £500 to £550 GBP
  • Architect Role
  • Skills: Neural Networks, aws, openshift, SIAM, ITS, , ITIL, CSIP, IBM, OLA, SLA,
  • Seniority: Senior

Job description

Job Title:



SIAM Service Manager

Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.
  • This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
  • ITSM tool configuration is out of scope for the client
  • SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:



1. Service Architecture & Design
  • Define and implement service architecture for integrated services.
  • Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
  • Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
  • Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.


2. Service Transition
  • Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
  • Coordinate testing and acceptance for new or changed services.


3. Governance & Reporting
  • Operate SIAM governance framework:
    • Monthly service reviews with suppliers.
    • SLA/KPI reporting and trend analysis.
    • Risk and compliance audits.
  • Maintain escalation paths and RACI matrices.


4. Continual Service Improvement (CSIP)
  • Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
  • Drive automation and efficiency improvements across ITSM workflows.


5. Stakeholder & Supplier Management
  • Act as the central point of contact for service integration issues.
  • Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
  • Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

  • Strong experience in SIAM and multi-supplier environments.
  • Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
  • Proven ability to design service architecture, ticket flows, and SLA frameworks.
  • Excellent governance, reporting, and stakeholder management skills.


Desirable:
  • Cloud infrastructure knowledge (AWS, OpenShift).
  • Familiarity with secure/government environments.
  • Experience in contract and commercial management


Please send me your CV if you're interested

SIAM Service Manager

England, London, City of London

  • £500 to £550 GBP
  • Architect Role
  • Skills: Neural Networks
  • Seniority: Senior

Job description



Job Title:



SIAM Service Manager


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.
  • This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
  • ITSM tool configuration is out of scope for the client
  • SIAM will be owned by the client, and this role will operate within that framework.




Key Responsibilities:



1. Service Architecture & Design
  • Define and implement service architecture for integrated services.
  • Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
  • Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
  • Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.


2. Service Transition
  • Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
  • Coordinate testing and acceptance for new or changed services.


3. Governance & Reporting
  • Operate SIAM governance framework:
    • Monthly service reviews with suppliers.
    • SLA/KPI reporting and trend analysis.
    • Risk and compliance audits.
  • Maintain escalation paths and RACI matrices.


4. Continual Service Improvement (CSIP)
  • Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
  • Drive automation and efficiency improvements across ITSM workflows.


5. Stakeholder & Supplier Management
  • Act as the central point of contact for service integration issues.
  • Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
  • Provide clear reporting to senior leadership on service health and improvement initiatives.




Required Skills:

  • Strong experience in SIAM and multi-supplier environments.
  • Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
  • Proven ability to design service architecture, ticket flows, and SLA frameworks.
  • Excellent governance, reporting, and stakeholder management skills.


Desirable:
  • Cloud infrastructure knowledge (AWS, OpenShift).
  • Familiarity with secure/government environments.
  • Experience in contract and commercial management


Fully Remote

Inside IR35

January/February Start Date

Please send me your CV if you're interested

Network Architect

England, London, City of London

  • £500 to £550 GBP
  • Architect Role
  • Skills: Neural Networks
  • Seniority: Senior

Job description



Role: SIAM Service Manager

MUST have current SC and BPSS (any that have lapsed will not be considered)

Deep expertise in multi-vendor service architecture is also a MUST HAVE


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.
  • This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
  • ITSM tool configuration is out of scope for the client
  • SIAM will be owned by the client, and this role will operate within that framework.




Key Responsibilities:



1. Service Architecture & Design
  • Define and implement service architecture for integrated services.
  • Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
  • Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
  • Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.


2. Service Transition
  • Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
  • Coordinate testing and acceptance for new or changed services.


3. Governance & Reporting
  • Operate SIAM governance framework:
    • Monthly service reviews with suppliers.
    • SLA/KPI reporting and trend analysis.
    • Risk and compliance audits.
  • Maintain escalation paths and RACI matrices.


4. Continual Service Improvement (CSIP)
  • Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
  • Drive automation and efficiency improvements across ITSM workflows.


5. Stakeholder & Supplier Management
  • Act as the central point of contact for service integration issues.
  • Provide clear reporting to senior leadership on service health and improvement initiatives.




Required Skills:

  • Strong experience in SIAM and multi-supplier environments.
  • Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
  • Proven ability to design service architecture, ticket flows, and SLA frameworks.
  • Excellent governance, reporting, and stakeholder management skills.


Desirable:
  • Cloud infrastructure knowledge (AWS, OpenShift).
  • Familiarity with secure/government environments.
  • Experience in contract and commercial management


Fully Remote

Inside IR35

6 months contract

January/February Start Date

Please send me your CV if you're interested

Data architect

England, Hertfordshire, Hatfield

  • £60,000 to £80,000 GBP
  • Architect Role
  • Skills: Hybrid - Hatfield - Cloud Data Platforms (Snowflake, Databricks, Synapse)
  • Seniority: Senior

Job description



Data Architect

Hybrid - Hatfield - Cloud Data Platforms (Snowflake, Databricks, Synapse) -£60,000-£80,000 + Excellent Benefits



Be part of a major data transformation that's shaping the future of how information drives decisions. This is your opportunity to influence enterprise-level data strategy and define how data is governed, modelled, and leveraged across a complex organisation. You'll thrive in a collaborative, forward-thinking environment that champions innovation, architectural excellence, and continuous learning. Expect exposure to diverse and impactful domains - from operational performance and customer experience to regulatory compliance and sustainability initiatives.



You'll Work With:
  • Designing conceptual, logical, and physical data models for operational, analytical, and regulatory workloads.
  • Creating data architecture blueprints and defining modelling patterns (3NF, star schema, Data Vault).
  • Embedding data quality and governance into pipelines and ensuring compliance with lineage, retention, and security policies.
  • Leading architectural discovery, managing stakeholder alignment, and producing high-quality design artefacts.
  • Overseeing delivery, providing technical guidance, and coaching teams on best practices.




Benefits:
  • Salary: £60,000-£80,000
  • Hybrid working - minimum 2 days in Hatfield office
  • 26 days annual leave (plus option to buy 5 extra days)
  • Celebration Day + public holidays
  • Double match pension scheme (up to 12% company contribution)
  • Enhanced family leave policies & carers leave
  • Wellbeing Centre access
  • Up to 4 volunteer days per year
  • Life Assurance




Key Experience:
  • Proven experience as a Data Architect or senior data professional.
  • Expertise in data modelling (conceptual, logical, physical) and governance frameworks.
  • Hands-on experience embedding data quality into pipelines.
  • Familiarity with cloud data platforms (Snowflake, Databricks, Synapse, BigQuery).
  • Ability to produce high-quality architectural artefacts and manage stakeholder complexity.
  • Experience in regulated sectors is advantageous.




Ready to shape the future of data?
Apply now- don't miss out on this opportunity to make an impact!

new

Solution Architect

Hong Kong

  • HK$70,000 to HK$75,000 HKD
  • Architect Role
  • Skills: Node.js, react, Typescript, Python, azure, full stack, backend development, Docker, Kubernetes, CI/CD
  • Seniority: Senior

Job description



Our client is a global enterprise with strong business presence across the USA, Hong Kong, Australia, and Germany. They are seeking an experienced Solution Architect to lead the design and delivery of large-scale, cross-region projects using Node.js and React. This role will work closely with global stakeholders to deliver scalable and secure solutions across multiple time zones.

Key Responsibilities



  • Design end-to-end solution architecture for multi-country, global projects.


  • Translate business requirements into scalable technical solutions.


  • Define architecture standards, best practices, and technology roadmaps.


  • Lead technical discussions with global stakeholders, developers, and vendors.


  • Oversee development using Node.js (backend) and React (frontend).


  • Ensure performance, security, scalability, and reliability.


  • Review architecture designs, code quality, and documentation.


  • Support cloud deployment, CI/CD pipelines, and DevOps practices.


  • Manage technical risks and cross-region dependencies.

Required Skills & Experience



  • 8+ years of software engineering experience, with 3+ years as a Solution Architect / Tech Lead.


  • Strong hands-on experience with Node.js, React, and TypeScript/JavaScript.


  • Experience designing microservices and APIs (REST/GraphQL).


  • Solid experience with cloud platforms (AWS, Azure, or GCP).


  • Experience with Docker and Kubernetes.


  • Strong understanding of security, performance, and system integration.


  • Excellent communication skills and experience working with global teams.


  • Experience delivering multi-country or global projects.

Preferred



  • Event-driven architecture, Kafka/RabbitMQ.


  • Serverless and cloud-native design.


  • Agile/Scrum project delivery.


  • Architecture certifications (TOGAF, AWS, Azure).

Education



  • Bachelor's degree in Computer Science, Engineering, or related field




The company has great reputation and offers a permanent position to the suitable candidate. This will be a great opportunity for you if you are looking for a good career path in the IT industry. If you are interested and qualified, send your CV in word format to Sandy, s.lai@tenthrevolution.com or call me at +852 3018 0381 to discuss further.