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For Permanent and Contract

SIAM Network Manager

England, London, City of London

  • £500 to £550 GBP
  • Architect Role
  • Skills: Neural Networks
  • Seniority: Senior

Job description



Job Title:



SIAM Service Manager


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.
  • This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
  • ITSM tool configuration is out of scope for the client
  • SIAM will be owned by the client, and this role will operate within that framework.




Key Responsibilities:



1. Service Architecture & Design
  • Define and implement service architecture for integrated services.
  • Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
  • Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
  • Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.


2. Service Transition
  • Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
  • Coordinate testing and acceptance for new or changed services.


3. Governance & Reporting
  • Operate SIAM governance framework:
    • Monthly service reviews with suppliers.
    • SLA/KPI reporting and trend analysis.
    • Risk and compliance audits.
  • Maintain escalation paths and RACI matrices.


4. Continual Service Improvement (CSIP)
  • Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
  • Drive automation and efficiency improvements across ITSM workflows.


5. Stakeholder & Supplier Management
  • Act as the central point of contact for service integration issues.
  • Provide clear reporting to senior leadership on service health and improvement initiatives.




Required Skills:

  • Strong experience in SIAM and multi-supplier environments.
  • Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
  • Proven ability to design service architecture, ticket flows, and SLA frameworks.
  • Excellent governance, reporting, and stakeholder management skills.


Desirable:
  • Cloud infrastructure knowledge (AWS, OpenShift).
  • Familiarity with secure/government environments.
  • Experience in contract and commercial management


Fully Remote

Inside IR35

January/February Start Date

Please send me your CV if you're interested

Network Architect

England, London, City of London

  • £500 to £550 GBP
  • Architect Role
  • Skills: Neural Networks, aws, openshift, SIAM, ITS, , ITIL, CSIP, IBM, OLA, SLA,
  • Seniority: Senior

Job description

Job Title:



SIAM Service Manager

Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.
  • This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
  • ITSM tool configuration is out of scope for the client
  • SIAM will be owned by the client, and this role will operate within that framework.

Key Responsibilities:



1. Service Architecture & Design
  • Define and implement service architecture for integrated services.
  • Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
  • Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
  • Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.


2. Service Transition
  • Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
  • Coordinate testing and acceptance for new or changed services.


3. Governance & Reporting
  • Operate SIAM governance framework:
    • Monthly service reviews with suppliers.
    • SLA/KPI reporting and trend analysis.
    • Risk and compliance audits.
  • Maintain escalation paths and RACI matrices.


4. Continual Service Improvement (CSIP)
  • Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
  • Drive automation and efficiency improvements across ITSM workflows.


5. Stakeholder & Supplier Management
  • Act as the central point of contact for service integration issues.
  • Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
  • Provide clear reporting to senior leadership on service health and improvement initiatives.

Required Skills:

  • Strong experience in SIAM and multi-supplier environments.
  • Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
  • Proven ability to design service architecture, ticket flows, and SLA frameworks.
  • Excellent governance, reporting, and stakeholder management skills.


Desirable:
  • Cloud infrastructure knowledge (AWS, OpenShift).
  • Familiarity with secure/government environments.
  • Experience in contract and commercial management


Please send me your CV if you're interested

SIAM Service Manager

England, London, City of London

  • £500 to £550 GBP
  • Architect Role
  • Skills: Neural Networks
  • Seniority: Senior

Job description



Job Title:



SIAM Service Manager


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.
  • This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
  • ITSM tool configuration is out of scope for the client
  • SIAM will be owned by the client, and this role will operate within that framework.




Key Responsibilities:



1. Service Architecture & Design
  • Define and implement service architecture for integrated services.
  • Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using IBM standard ITIL documentation adapted for Deeams requirements.
  • Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
  • Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.


2. Service Transition
  • Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
  • Coordinate testing and acceptance for new or changed services.


3. Governance & Reporting
  • Operate SIAM governance framework:
    • Monthly service reviews with suppliers.
    • SLA/KPI reporting and trend analysis.
    • Risk and compliance audits.
  • Maintain escalation paths and RACI matrices.


4. Continual Service Improvement (CSIP)
  • Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
  • Drive automation and efficiency improvements across ITSM workflows.


5. Stakeholder & Supplier Management
  • Act as the central point of contact for service integration issues.
  • Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams.
  • Provide clear reporting to senior leadership on service health and improvement initiatives.




Required Skills:

  • Strong experience in SIAM and multi-supplier environments.
  • Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
  • Proven ability to design service architecture, ticket flows, and SLA frameworks.
  • Excellent governance, reporting, and stakeholder management skills.


Desirable:
  • Cloud infrastructure knowledge (AWS, OpenShift).
  • Familiarity with secure/government environments.
  • Experience in contract and commercial management


Fully Remote

Inside IR35

January/February Start Date

Please send me your CV if you're interested

Network Architect

England, London, City of London

  • £500 to £550 GBP
  • Architect Role
  • Skills: Neural Networks
  • Seniority: Senior

Job description



Role: SIAM Service Manager

MUST have current SC and BPSS (any that have lapsed will not be considered)

Deep expertise in multi-vendor service architecture is also a MUST HAVE


Role Purpose:



Design and implement a robust service architecture across a multi-supplier , ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role drives governance, service transition, and continual improvement while maintaining operational excellence.

The support scope will cover L3 and L4 resolver groups. L1 and L2 are out of scope.
  • This role will develop architecture for L3 and L4 and define alignment with L1 and L2 managed by MoD.
  • ITSM tool configuration is out of scope for the client
  • SIAM will be owned by the client, and this role will operate within that framework.




Key Responsibilities:



1. Service Architecture & Design
  • Define and implement service architecture for integrated services.
  • Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment) using client standard ITIL documentation adapted for Deeams requirements.
  • Design ticket flows across suppliers and ensure integration with ITSM tools (e.g., ServiceNow).
  • Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking.


2. Service Transition
  • Lead onboarding of new environments into support, including operational readiness checks, runbook creation, and supplier alignment workshops.
  • Coordinate testing and acceptance for new or changed services.


3. Governance & Reporting
  • Operate SIAM governance framework:
    • Monthly service reviews with suppliers.
    • SLA/KPI reporting and trend analysis.
    • Risk and compliance audits.
  • Maintain escalation paths and RACI matrices.


4. Continual Service Improvement (CSIP)
  • Develop CSIP plans to optimise processes, improve SLA adherence, and enhance customer experience.
  • Drive automation and efficiency improvements across ITSM workflows.


5. Stakeholder & Supplier Management
  • Act as the central point of contact for service integration issues.
  • Provide clear reporting to senior leadership on service health and improvement initiatives.




Required Skills:

  • Strong experience in SIAM and multi-supplier environments.
  • Expertise in ITIL v4 and ITSM platforms (ServiceNow preferred).
  • Proven ability to design service architecture, ticket flows, and SLA frameworks.
  • Excellent governance, reporting, and stakeholder management skills.


Desirable:
  • Cloud infrastructure knowledge (AWS, OpenShift).
  • Familiarity with secure/government environments.
  • Experience in contract and commercial management


Fully Remote

Inside IR35

6 months contract

January/February Start Date

Please send me your CV if you're interested

new

Enterprise Architect

England, London, City of London

  • Up to £1 GBP
  • Architect Role
  • Skills: AWS, AI/ML
  • Seniority: Senior

Job description



Enterprise Architect - Contract
Location: Central London (Hybrid, 3 days on site)
Outside IR35

Key Responsibilities
Strategy and Architecture Leadership
* Define and maintain the enterprise architecture vision, principles, and target state aligned to business, digital, and data strategies.
* Develop architecture roadmaps and transition states that support both incremental delivery and long‑term transformation.
* Establish enterprise approaches for integration, data, and AI architectures, ensuring consistency, reuse, and governance.
* Ensure architectural decisions address scalability, resilience, security, regulatory compliance, ethical AI, and cost efficiency.
Integration, iPaaS and Platform Architecture


Essential Experience
* Typically 8+ years in architecture roles, including Enterprise or Lead Architect positions.
* Experience in complex, integration‑heavy, data‑driven environments.
* Strong background across business, application, data, integration, AI, and technology architecture domains.
* Deep understanding of platforms such as Salesforce, Sitecore, Microsoft Dynamics, or SuccessFactors.
* Strong communication and influencing skills at executive level.
* Familiarity with architecture frameworks (e.g., TOGAF) is desirable but not essential.
Integration and iPaaS Expertise
* Deep understanding of enterprise integration patterns and iPaaS platforms.
* Experience with API management, event‑driven systems, and SaaS ecosystems.
* Knowledge of cloud platforms (AWS, Azure, or GCP).


Desirable AI and Data Architecture Skills
* Understanding of AI and machine learning architectures, including data foundations and model lifecycle.
* Awareness of generative AI architectures and integration patterns.
* Strong appreciation of ethical AI, governance, risk, and compliance.



Please send me a copy of your CV if you're interested

Data architect

England, Hertfordshire, Hatfield

  • £60,000 to £80,000 GBP
  • Architect Role
  • Skills: Hybrid - Hatfield - Cloud Data Platforms (Snowflake, Databricks, Synapse)
  • Seniority: Senior

Job description



Data Architect

Hybrid - Hatfield - Cloud Data Platforms (Snowflake, Databricks, Synapse) -£60,000-£80,000 + Excellent Benefits



Be part of a major data transformation that's shaping the future of how information drives decisions. This is your opportunity to influence enterprise-level data strategy and define how data is governed, modelled, and leveraged across a complex organisation. You'll thrive in a collaborative, forward-thinking environment that champions innovation, architectural excellence, and continuous learning. Expect exposure to diverse and impactful domains - from operational performance and customer experience to regulatory compliance and sustainability initiatives.



You'll Work With:
  • Designing conceptual, logical, and physical data models for operational, analytical, and regulatory workloads.
  • Creating data architecture blueprints and defining modelling patterns (3NF, star schema, Data Vault).
  • Embedding data quality and governance into pipelines and ensuring compliance with lineage, retention, and security policies.
  • Leading architectural discovery, managing stakeholder alignment, and producing high-quality design artefacts.
  • Overseeing delivery, providing technical guidance, and coaching teams on best practices.




Benefits:
  • Salary: £60,000-£80,000
  • Hybrid working - minimum 2 days in Hatfield office
  • 26 days annual leave (plus option to buy 5 extra days)
  • Celebration Day + public holidays
  • Double match pension scheme (up to 12% company contribution)
  • Enhanced family leave policies & carers leave
  • Wellbeing Centre access
  • Up to 4 volunteer days per year
  • Life Assurance




Key Experience:
  • Proven experience as a Data Architect or senior data professional.
  • Expertise in data modelling (conceptual, logical, physical) and governance frameworks.
  • Hands-on experience embedding data quality into pipelines.
  • Familiarity with cloud data platforms (Snowflake, Databricks, Synapse, BigQuery).
  • Ability to produce high-quality architectural artefacts and manage stakeholder complexity.
  • Experience in regulated sectors is advantageous.




Ready to shape the future of data?
Apply now- don't miss out on this opportunity to make an impact!